prada - in-store trainer h/f

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE 

• Support Store Manager in bringing the store to full potential, achieving business results and qualitative objectives:

• Plan and cascade training programs in line with global, local and store priorities

• Promote a culture of Shadowing: Observation, Feedback and Coaching at all Store levels

• Support Store Leadership in Team development and driving performance of individual Client Advisors

• Ensure an effective Client Journey implementation

RESPONSIBILITIES

PARTNER WITH STORE MANAGER & STORE LEADERSHIP:

• • Identify training needs in line with business priorities

  • Develop training action plans at a Store & Client Advisor level

  • Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing

  • Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities

  • Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level

TRAINING & CONTENT

• • Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge

  • Drive in-store training initiatives with active shop floor presence

  • Monitor quality, impact and true retention of training content

  • Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

• • Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products

  • Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)

  • Ensure regular communication with Trainees, giving them continuous feedback on progress

ONBOARDING

• Manage onboarding journey for New Hires in the store by facilitating their in-store induction and partnering with HR
• You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.

KNOWLEDGE AND SKILLS

• Ability to understand business needs and create a related Action Plan

• Able to plan a Training calendar aligned with the Action Plan

• Capacity to drive business results and foster a business mindset

• Proven Shadowing ability on different Store roles – Client Advisors and Store Leadership (Observation skills / Feedback method / Coaching method)

• Proven experience in public speaking (contents creation is nice to have)

• Able to embrace and bring learning innovation into the methods of delivery - both digital and live

• Experience in Training/Learning roles applied to the Luxury Retail Business

• Able to relate with different Stakeholders levels

• Excellent verbal communication and strong presentation skills

• Client, business and KPIs focused

• Detail-oriented, organized, structured-thinker

• Listening skills

• Self-motivated, ability to think and work independently

• High Teamwork competency

• Leads by example

• 2 years of experience in a similar role in Luxury Retail

• Fluency in English is a plus

• Prada Enthusiast

• Coaching Certification is a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.