Senior Operations Support Engineer

il y a 2 jours

Strasbourg, Grand Est, France ThoughtBot Temps plein

Tasks:

  • Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.;
  • Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;
  • Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;
  • Coordinate preventive-maintenance initiatives and environment optimization, ensuring compliance with the operational and security baselines;
  • Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.

Requirements

  • University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;
  • Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;
  • Excellent experience in supporting containerized and cloud-native production environments;
  • Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
  • Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration(Github,Sonarqube,Git);
  • Experience in scripting and automation for operational tasks;
  • Experience with IAC tools like Terraform,, Bicep, Red Hat OpenShift, Ansible Automation Platform;
  • Experience with containerization and orchestration Tools like Docker/Podman, Kubernetes, OpenShift Container Platform,Helm and monitoring tools like Prometheus, Grafana Elasticsearch;
  • Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;
  • Experience with perform capacity planning, performance trend analysis, and operational risk assessment;
  • Experience with observability, logging and performance-monitoring tools;
  • Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;
  • Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
  • In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;
  • Excellent command of the English language.

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