Sr Manager

il y a 8 heures

Paris, Île-de-France Tata Communications Temps plein

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description Provide both a consultancy service and support to the sales teams engaging with the New opportunities and existing customers. Use knowledge of the company s products and services to translate customer requirements into functional, effective and appropriate solutions for maintaining and upselling into the prospective customer base. The job is attached to our office in Paris La Defense and requires fluent French speaking (and fluent English obviously). Principle Duties and Responsibilities To support the development of business opportunities in conjunction with the sales team. Where appropriate provide consultancy to aid customers in the development of their requirements To understand customer requirements, assist in the qualification processes and by utilising the company s standard product and services portfolio to create a suitable solution in concept Actively participate in the RFI/RFP process and development of the technical and service aspects of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions and service design to customers both formally and informally as required To author the Technical and Service Sections of Proposals for prospective customers and the solution design documents for handover to low level design To participate with sales in winning customer commitment by carrying out specific tasks called for by the sales campaign plan. Generally, this will include presenting the company's technical competence and the customer specific technical solution To validate appropriate order documentation initiated by sales prior to submission to the order desk or in the case of projects, to brief Project Management and Engineering to ensure they are equipped to deliver the solution To provide additional information and advice to Service Delivery and to Operations and answer referrals, during the implementation phase of a sold service Where applicable ensuring that customer solutions remain fit for purpose throughout their life cycle by conducting regular customer reviews and initiating appropriate change. To keep the customer aware of emerging technologies, products and services Where applicable work closely with the sales team in the Account Planning/Development process and support their understanding of how products and services can be applied in the customer environment. To execute the agreed SA actions from that planning process To maintain and develop knowledge of telecommunications products and services Provide product knowledge transfer to other members of the sales organisation to enhance their ability to use products to create customer solutions

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