Workplace Experience Coordinator
il y a 15 heures
Key Responsibilities:
Employee Experience & Engagement
- Coordinate workplace events, activities, and programmes designed to foster community and enhance employee engagement.
- Manage employee feedback systems and workplace satisfaction surveys, implementing improvements based on insights gathered.
- Serve as primary point of contact for employee workplace-related queries, concerns, and suggestions, ensuring prompt and effective resolution.
Workplace Services Coordination
- Oversee daily workplace services including reception management, mail and package handling, catering coordination, and visitor management systems.
- Coordinate meeting room bookings, equipment reservations, and workspace assignments to optimise space utilisation.
- Manage relationships with service providers including cleaning, security, catering, and maintenance vendors to ensure consistent service delivery.
Space Management & Optimisation
- Monitor space utilisation and occupancy patterns to identify opportunities for improved efficiency and employee satisfaction.
- Coordinate office moves, desk assignments, and workspace reconfigurations as organisational needs evolve.
- Maintain accurate floor plans, seating charts, and space allocation records whilst ensuring compliance with health and safety requirements.
Technology & Equipment Support
- Coordinate workplace technology needs including audio-visual equipment, conferencing systems, and digital workplace tools.
- Liaise with IT support teams to ensure seamless technology experiences in meeting rooms and collaborative spaces.
- Manage equipment inventory and coordinate repairs or replacements as needed.
Health, Safety & Compliance
- Ensure workplace environments comply with health and safety regulations, accessibility standards, and company policies.
- Coordinate emergency procedures, fire drills, and safety training programmes.
- Monitor and maintain workplace amenities including kitchens, break areas, and wellness facilities to ensure they meet hygiene and safety standards.
Vendor & Stakeholder Management
- Build and maintain relationships with external service providers, ensuring contract compliance and service level achievement.
- Collaborate with facilities management, HR, and other internal teams to align workplace experience initiatives with broader organisational objectives.
- Prepare regular reports on workplace metrics, service performance, and employee satisfaction levels.
Event & Programme Management
- Plan and execute workplace events including team meetings, social gatherings, wellness programmes, and corporate functions.
- Coordinate logistics for internal and external events, managing bookings, catering, equipment, and setup requirements.
- Support onboarding processes by ensuring new employees have positive first impressions and smooth workplace integration.
Experience & Qualifications
- At least 3 years of experience of working within a multi-cultural and dynamic workplace environment in corporate or hotel settings.
- Fluent in French and English
- Expertise in the delivery of high-quality facility services
- Passionate about customer experience
- Understanding of health, safety and environmental standards
- Excellent interpersonal, communication and organizational skills
- Demonstrated ability to manage multiple operational matters on a daily basis.
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