Customer Experience Project Leader

About Tribun Health

For over 15 years,
Tribun Health
has been driving the digital transformation of cancer diagnosis through the use of
artificial intelligence
.

We develop software solutions that enable the transition from traditional, microscope-based pathology to
fully digital pathology workflows
, empowering pathologists to work efficiently on the computer.

This digitalization of pathology services provides a powerful response to the increasing workload and growing diagnostic complexity faced by pathology departments. It also enables the seamless integration of
AI algorithms
that support diagnosis, prognosis, and the development of new therapies.

Tribun Health has been recognized with the prestigious
"Best in KLAS" Customer Experience Award
for three consecutive years, reflecting our strong commitment to customer satisfaction. We take pride in our innovative digital pathology solutions, our customer-centric culture, and the positive impact we have on patients' quality of life.

Scope

Reporting to the Customer Experience Team Leader
, your mission will be to
lead and manage the implementation of our solutions at customer sites worldwide
, working in a truly international environment.

Your missions will be to :

• Lead and coordinate the deployment of solutions for customers by working closely with internal deployment teams as well as the customer's business and IT stakeholders.
• Support, train, and advise customers on the use of our products by acting as a subject-matter expert in digital pathology IT solutions.
• Collect, analyze, and synthesize customer feedback and change requests, and collaborate closely with development teams to continuously improve our products.
• Support customers throughout their transition to digital pathology, in close collaboration with the sales team from pre-sales activities through implementation and post-deployment follow-up.
• Ensure seamless continuity between sales and production by managing installation requests, monitoring delivery timelines, following up on milestones, and conducting post-delivery check-ins to ensure customer success.
• Take a proactive, action-oriented approach to problem solving, with a strong focus on results, continuous improvement, performance measurement, and issue resolution.

Hard & soft skills:

• Strong analytical skills with the ability to synthesize complex information
• Customer-oriented mindset with excellent interpersonal skills
• Excellent written and verbal communication skills in
  French and English
• Strong team player with the ability to collaborate across functions
• Interest in working in a complex, regulated diagnostic environment where compliance is critical
• Strong project management skills, with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Proactive, organized, and solution-oriented approach
• Experience in the
  MedTech sector and/or consulting
  is a plus
• Knowledge of
  cloud computing platforms
  (Azure, AWS, etc.) is a plus

Education & work experience :

• Degree from an
  engineering or biomedical school
  or equivalent higher education
• Bachelor's degree in science preferred, but not mandatory
• 5 years of experience
  in project and client management within MedTech or software environment
• Experience in the healthcare sector is a plus

Hiring process

• 1st step: meeting with HR

• 2nd step : Meeting with Customer Experience VP and team

• 3rd step: Meeting with CEO

Joining Tribun Health Means…

• Joining an
  international team of passionate experts
  , recognized for their deep knowledge and commitment to excellence
• Working on
  meaningful and rewarding projects
  , with guidance and support throughout your journey
• Thriving in a
  dynamic start-up environment
  that fosters innovation, autonomy, and collaboration
• Enjoying modern offices located at the foot of the
  Montparnasse Tower
  , surrounded by shops, restaurants, and vibrant city life

Our Values

Respect, Curiosity, Innovation, Sharing, and Perseverance

These values guide our daily work, our interactions, and our long-term vision.

Working Environment

Hybrid work model
, designed to promote flexibility and a healthy work–life balance

Personalized onboarding program
, ensuring a smooth integration and long-term success within the team.