Product Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Product Manager on the Docusign Identify team, you will own the lifecycle of features from concept to launch, helping us expand our identity verification offerings for our customers worldwide. Your work will directly impact customer security, compliance, and trust across 180+ countries. In this role, you are expected to operate with a high degree of autonomy. You will not only execute on the roadmap but actively contribute to strategy, manage complex stakeholder relationships, and handle the nuances of serving large enterprise clients.

This position is an individual contributor role reporting to the Sr. Manager, Product Management.

Responsibility

• Lead features from concept to launch based on defined business strategy and OKRs, taking full ownership of the execution quality

• Drive the roadmap definition and prioritization for your product scope, ensuring alignment with the broader strategy

• Define and analyze metrics that inform the success of products

• Act as a trusted partner for large enterprise customers. Translate their complex compliance and security needs into scalable product requirements, managing expectations and prioritizing effectively

• Demonstrate a proactive curiosity for the Identity landscape. Monitor emerging trends (e.g., wallet-based identity, local compliance) to keep our roadmap competitive

• Understand market, competitors and customer needs by working closely with Customers, Consumers, User Research, Data Science, and Marketing

• Facilitate requirements definition across teams to translate product requirements into developer-ready JIRA user stories and acceptance criteria

• Lead the definition and design of features, iterating with customers, business, product, user experience, program, and engineering stakeholders

• Work closely with Customer Support, Product Management, User Experience, Product Development, and Marketing on go-to-market strategies

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of total professional experience, with a minimum of 2 years specifically in Product Management within a technology or SaaS environment

• Fluency in written and spoken English and French

• Bachelor's degree in Computer Science, Information Systems, Business management, or related degree

• Experience driving projects forward with minimal supervision and make trade-off decisions independently

Preferred

• Experience in the identity verification space, authentication protocols, or compliance products

• Experience managing B2B / Enterprise products, and handling end-of-life (EOL) processes or complex version migrations

• Experience in delivering applications using Agile methodologies

• Experience in SaaS product development

• Basic knowledge of user experience and interaction design fundamentals

• Strong communication and collaboration skills with the ability to negotiate with internal and external partners

• Ability to quickly absorb technical concepts and effectively communicate with technical and non-technical partners

• Critical thinking and creative problem-solving skills

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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