Product Manager, Identify

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our Product team works on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Engineering and Design to create some of the most innovative, never-before-done products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

As a Product Manager on the Docusign Identify team, you will own the lifecycle of features from concept to launch, helping us expand our identity verification offerings for our customers worldwide. Your work will directly impact customer security, compliance, and trust across 180+ countries. Your role will be to collaborate with Engineering and Design to build great product experiences. Your objectives will be to understand the vision and strategy, collaborate on the roadmap, and execute the plans that are developed.

This position is an inidividual contributor and reports to the Senior Manager Product Manager, Identify.

Responsibility

• Lead features from concept to launch based on defined business strategy and OKRs
• Understand market, competitors & customer needs by working closely with Customers, Consumers, User Research, Data Science, and Marketing to drive the next generation of Identity innovations
• Collaborate with the Senior Product Manager and leadership on the product roadmap for effective release and sprint planning
• Lead the definition and design of features, iterating with customers, business, product, user experience, program and engineering stakeholders
• Facilitate requirements definition across teams to translate product requirements into developer-ready JIRA user stories and acceptance criteria and and support the Senior Product Manager in backlog prioritization
• Define and analyze metrics that inform the success of products
• Work closely with Customer Support, Product Management, User Experience, Product Development and Marketing on go to market strategies

Job Designation

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience in product management
• Basic knowledge of user experience and interaction design fundamentals
• Bachelor's degree in Computer Science, Information Systems, Business management, or related degree
• Fluency in written and spoken English and French

Preferred

• Experience in delivering applications using Agile methodologies
• Experience in identity verification space and / or compliance products
• Experience in SaaS product development
• Self-motivated and detail-oriented
• Critical thinking and creative problem-solving
• Ability to quickly absorb technical concepts and effectively communicate with technical and non-technical partners
• Strong communication and collaboration skills
• Curious about emerging trends and technology and in particular the identity verification market

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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