Technical Training Instructure

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. 

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.
 

Overview:

The main purpose of this role is to support Mitel's Partners & Distributors through the provision of Partner technical certification, sales engineering & end user training primarily in France although support for other regions is likely given we deliver via remote training. Effectively deliver/some development and manage a small team including direct reports, contractors & Approved Training Providers (ATP).
Develop & maintain working partnerships with Mitel Channel Account Management (CAM) in order to identify, evaluate, and formulate commercially viable training plans and solutions to support the revenue growth of our Mitel Authorized Partners & Distributors.

Responsibilities:

a) Delivering engaging and effective course content tailored to learner's needs, helping and updating training materials and when necessary proofreading translations to French as needed

b) Cooperating with the course development team in North America

c) Monitoring & improving courseware & delivery via Survey Monkey & other relevant CSAT (customer satisfaction) mechanisms
d) Effectively motivate & performance manage a team of diverse staff including direct reports & contractors. Set and review annual goal setting.
e) In partnership with the management team, maintain technical training part numbers & pricing to meet revenue & margin targets set by senior management
f) Manage the performance of selected Approved Training Providers (ATP's) and Monitoring & improving courseware & delivery via Survey Monkey & other relevant CSAT (customer satisfaction) mechanisms
g) Review and approve requests for discount from Mitel Channel Account Managers
h) Advise Mitel Channel Account Managers & Partners on most effective training options (both technical and end user)
i) Manage revenue for both fixed & variable costs
j) Create, review & monitor selected process flow documentation
k) Communicate changes to course content & learning maps
l) Ensure ATPs are updated as new features & functionality is added
m) Produce and provide management reports

n) Maintain competency skills matrix in accordance with sales forecast, Mitel product portfolio & staff core skills

o) Contribute to the onboarding of new OEM Partners and monitor the performance of existing OEM Partners
 

Requirements:

a) Technical expertise in the relevant systems and tools

b) Experience in both course development and delivery

c) Ability to proofread and collaborate and translations to French

d) Communication and teamwork skills
e) Team player – works effectively with team, management team & cross functionally and Attention to detail – adopts systems to organize and keep track of information & work progress
f) Effective time management
g) Able to work in a corporate, complex, fast moving, international environment
h) Proficiency in MS Office including Word, Excel & PowerPoint
l) Good standard of English
m) Understanding of Mitel's product portfolio
n) Flexibility to work non core hours when required

Additional Skills:

German speaking is advantageous

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.