technical account manager

About repense la cybersécurité pour la rendre encore pluspertinente,efficaceetaccessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence lesmenaces émergentesafin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant latechnologieet uneéquipe pluridisciplinairede passionnés de Threat Intelligence, a unfort impact sur la cybersécuritéavec une approche quibrise les silos, qu'ils soient technologiques, organisationnels ou culturels.Job DescriptionWant to give yourcybersecuritycareer a boost?Join as aTechnical Account Managerin our Customer Success team. Trained on our innovative platform, you will become your customers'trusted technical liaison, orchestrating theiradoption and maximizing the valueof , fromonboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you willanalyze their architectures, lead practical workshops, provide insights toenrich the roadmap, and actively contribute to upsells and renewals thanks to your expertise.Your missionsTechnical analysis and optimizationMap architecture and customer usage after signing to identify areas for optimization on Regularly audit existing configurations, detect points of friction, and recommend technical adjustments.Product adoption & workshopsCo-facilitate practical workshops (in tandem with the CSM) to build user skills on Present new features, demonstrate use cases, and help teams get the most value out of the tool.SLA monitoring & action planMeasure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle.In the event of an incident, formulate and share a corrective technical action plan with the customer.Technical review & ongoing feedbackConduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap.Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams.Critical incident managementServe as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer.Ensure the traceability of corrective actions and contribute to the improvement of internal processes.Renewal & business developmentProvide technical support for renewal preparation (demonstrations, ROI arguments).Identify upsell opportunities for additional modules and help build customized proposals.Cross-functional collaborationLiaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs.Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap.The position can be based in Paris, Rennes or fully remote in Europe. Professional trips paid for by the company might be required.Preferred ExperienceWe are excited to meet you if :You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.You are curious about new trends and technological developments.You have strong teaching skills and excellent interpersonal skills.You can learn independently and invest in the continuous improvement of your skills.Knowledge of Windows and Linux system administration principles, as well as the basics of Python development.Familiarity with certain cyber defense standards (MITRE, NIST, etc.).You are fluent in both English and French; other languages such as German or Spanish are a plus.Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meetRecruitment ProcessHere's what's in store for you if you apply :HR Interview with Clémentine, Talent Acquisition Manager (30')N+1 Interview with Mounia, Head of Customer Success (60')Skills and team fit interview with several members of the CS team (45')Wrap up with Cyril, CRO (30')Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions These discussions will help you understand howworks and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.Additional InformationContract Type: Full-TimeLocation: Paris, RennesEducation Level: Bachelor's DegreeExperience: > 3 yearsPossible full remote