Scientific IT Service Manager- M/F

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world, the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avène, Klorane, Ducray, René Furterer, A-Derma, Naturactive, Pierre Fabre Oral Care. 

Established in the Occitanie region since its creation, and manufacturing over 95% of its products in France, the Group employs some 10,000 people worldwide. Its products are distributed in about 130 countries. 86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation, a government-recognized public-interest foundation, while a smaller share is owned by its employees via an employee stock ownership plan. 

In 2019, Ecocert Environment assessed the Group's corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the "Excellence" level.

Pierre Fabre is recognized as one of the "World's Best Employers 2021" by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide. 

Nous recrutons en CDI à Toulouse un Scientific IT Service Manager (Gestionnaire des services informatiques scientifiques) pour rejoindre l'équipe Infrastructure & IT R&D Medical Care.

En tant que Scientific IT Service Manager, vous orchestrerez le fonctionnement des services informatiques qui alimentent nos efforts scientifiques. En collaboration avec un groupe diversifié d'experts, vous aurez un rôle central pour nos applications scientifiques, nos systèmes de données et notre infrastructure au sein du département R&D.

Are you passionate about supporting scientific innovation through robust and reliable IT services? We are looking for a second Scientific IT Service Manager to join our R&D Information Systems team and work alongside Karthick to co-lead the delivery and continuous improvement of scientific IT services.

In this role, you will be responsible for the operational excellence, availability, and evolution of scientific applications and infrastructure. You will collaborate closely with scientists, researchers, and IT professionals to ensure that our digital tools and platforms effectively support research activities and comply with data governance and regulatory standards.

• Be part of a collaborative and forward-thinking R&D team.
• Work on impactful projects that support scientific discovery.
• Help shape the future of digital science in a supportive and innovative environment.

• Scientific IT Service Management: Co-manage the lifecycle of scientific IT services, including deployment, maintenance, support, and continuous improvement.
• Application Support: Oversee the configuration, updates, and troubleshooting of scientific applications such as LIMS, ELN, and data analysis tools.
• User Engagement: Act as a point of contact for R&D users, gather feedback, and ensure high levels of satisfaction and adoption of IT services.
• Operational Monitoring: Track service performance metrics, manage incidents, and implement corrective actions to maintain service quality.
• Technical Coordination: Work with internal and external IT teams to ensure infrastructure compatibility, security, and compliance.
• Governance & Compliance: Ensure services align with internal data governance policies and external regulations (e.g., GLP, GCP).
• Documentation & Training: Maintain service documentation and contribute to user training and knowledge sharing.

This position is compatible with teleworking up to 2 days a week after the trial period.

We offer an attractive remuneration/benefits package: Incentives, profit-sharing, Pierre Fabre shareholding with matching contribution, health and provident insurance, 16 days of holidays (RTT) in addition to 25 days of personal holidays, public transport participation, very attractive CE...

Your skills at the service of innovative projects:

• Bachelor's or Master's degree in Computer Science, Life Sciences, Bioinformatics, or a related field.
• At least 5 years of experience in IT service management within a scientific or pharmaceutical environment.
• Strong understanding of scientific workflows, data management, and laboratory systems.
• Experience with scientific applications (e.g., LIMS, ELN) and cloud-based environments.
• Familiarity with ITIL practices and Agile methodologies.
• Knowledge of GLP, GCP, and other relevant compliance frameworks is a plus.
• English proficiency: C1 level.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.