Aftersales Lead

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

Our Zeekr French team is looking for an Aftersales Lead who will be part of building our after sales business in France. At Zeekr, we build strong relationships with our customers and partners by offering outstanding service and guidance through the chain.

This is what you will do most of the time:

• Build and Strengthen Relationships: Foster and maintain strong relationships with the aftersales teams within our partner network across the country. Collaborate to ensure alignment with our after-sales service standards and customer satisfaction goals.
• Implement After Sales Strategies: Develop and execute comprehensive after-sales strategies to enhance customer satisfaction, loyalty, and retention. Drive initiatives to improve service efficiency, streamline processes, and reduce customer downtime.
• Provide Training and Support: Contribute to the creation and even conduct training sessions for aftersales teams on new products, technical updates, and service protocols. Offer continuous support and guidance, addressing technical inquiries and service-related challenges.
• Monitor Performance Metrics: Establish and monitor key performance indicators (KPIs) for after sales services. Analyze data to identify trends, areas for improvement, and opportunities to enhance the overall after-sales experience.
• Resolve Escalated Issues: Act as a point of contact for escalated after-sales issues, working closely to resolve customer concerns promptly and effectively. Collaborate with internal teams to ensure swift resolution of technical and service-related challenges.
• Collaborate on Product Improvement: Gather feedback from after sales teams and customers to contribute to the continuous improvement of our products and services. Collaborate with cross-functional teams to implement product enhancements based on after-sales insights.

To be successful in the role you will demonstrate:

• Extensive experience in after-sales management within the automotive industry, working for an OEM or within a dealership.
• Strong technical understanding of electric vehicles and automotive systems.
• Proven experience in building and maintaining strong relationships, specifically within the aftersales teams, internal or external.
• Excellent problem-solving skills with the ability to address complex technical issues and provide effective solutions.
• Exceptional communication and presentation skills in French and English.
• Bachelor's degree in business administration, Automotive Technology, or a related field Advanced degrees or equivalent through working experience are a plus.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.