Onboarding Project Manager
il y a 4 jours
As an Onboarding Manager, you are responsible for the success of Streem deployments for our clients, from initial integration through advanced operational adoption.
Acting as a key interface between customers, data, and product, you translate complex business challenges into practical, reliable, and scalable solutions.
Your work has a direct impact on customer satisfaction, data quality, and the value delivered by the platform.
This role can also serve as a stepping stone toward joining the Product team.
Key Responsibilities
Deployment & Project ManagementManage the end-to-end onboarding journey, from initial kickoff to full user autonomy
Organize and lead onboarding sessions, training workshops, and product walkthroughs
Configure customer accounts and adapt data models to specific business needs
Ensure the quality, consistency, and reliability of data integrated into the platform
Manage internal and external expectations by providing a clear and transparent deployment timeline, acting as a trusted partner for clients
Analyze functional and data-related issues encountered by clients
Diagnose, track, and resolve onboarding issues using advanced Excel (pivot tables, complex formulas) and **SQL**
Define and monitor KPIs related to adoption, performance, and service quality
Identify opportunities to optimize processes and expand product usage
Work closely with the Product Manager to evolve the platform and contribute customer needs to the product roadmap
Structure, document, and continuously improve onboarding and deployment processes
Propose and implement automations to improve efficiency and scalability
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