Field Service Engineer 1

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers to install, commission, maintain, and troubleshoot our products, enabling technology for everyone across the planet. The most important characteristic of our Onsite Service Engineer Level 1's is the continuous development of knowledge and technical skills to ensure customer satisfaction and great teamwork. Field service engineers enjoy taking on challenges and finding solutions. You will remain cool under pressure, and if you don't know the answer, you'll use our processes, systems, and network to find it. You take ownership of creating high-quality work. You will be expected to deliver frontline support in key operational activities, including installation, commissioning, maintenance, and troubleshooting of Edwards products, with a focus on safety and quality while maintaining a high level of customer satisfaction. Working in a fast-paced and demanding environment, a resilient mindset is essential for this role, which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment.

The mission and purpose of the Onsite Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

The Field Service Engineer accomplishes this mission by performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.

• Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products, to achieve a first-time fix rate (FTFR) of over 95%, while ensuring high levels of customer satisfaction.
• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. Utilize Edwards processes, systems, and people network, including the Edwards Service Management Application (SMA), as needed. When applicable, use escalations (e.g., CMS), communications, and reporting to ensure a strong focus on customer satisfaction.
• Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
• Works alongside teammates, demonstrating situational risk awareness for on-the-job Safety, Health, and Environment (SHE) practices, while providing strong support to teammates. Adheres to all relevant aspects of the risk control elements associated with all field service activities.
• You will be expected to learn and develop your knowledge and skills as a Field service engineer. You will be expected to advance to more complex product ranges after completion of applicable product training.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product issues
• As part of your role, you will be expected to set up, operate, and maintain software products and monitoring platforms on Edwards equipment.
• You will be expected to work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders.
  
  In return, we offer
• Culture of trust and accountability
• Lifelong learning and career growth
• Comprehensive compensation and benefits
• Health and well-being Job location

Option 1: On-Site
This role requires you to work on-site at our office in Crolles , France. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

 Talent Acquisition Team: Roberta Bracey

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.