Mgr, Field Service

il y a 1 semaine

Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps plein
The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

In this position, based in Meylan, you will be responsible for the management of the Field Service and assigned technical functions in the Etch area, and you will have to :

  • Develop and implement operational plans, procedures and policies to ensure that local and corporate service objectives are met. 
  • Drive the team to quality and corporate image through successful service performance.
  • Be responsible for the professional representation of field service organization to the customer.
  • Manage safety for Account Etch FSE population on site / focus area and mandatory (safety and other) retrofit execution


•Direct supervision of Account Etch FSE population and their development for site / focus area incl. training and certification execution


•Manpower planning forecast (including online plannings update, labor shift, vacation) and prioritization for the site / focus area and executes to defined utilization, absorption for contracts and warranty


•Participate to internal Manpower planning and prioritization meetings / calls when needed, and prioritize resources to contracts / warranty

What you'll do
​Key Roles & Responsibilities

 
•Responsible to forecast during each Quarterly Reviews cycle contract / warranty Hours for Account Etch FSEs


•Overall installed base performance management and improvement for site / focus area (E.g. defined KPIs like uptime, MTBF, MTBC, Unscheduled / Scheduled Downtime, Spares Performance, Escalation Performance)


•Lam installed base performance dashboard/ Customer Report Card / Voice of the Customer / Supplier Rating performance related to installed base support tasks


•Service Contract scope of work execution, performance and continuous improvement as well as recovery for site / focus area


•Quality performance (SCARs and other defined KPIs), iQMS creation and corrective action implementation for site / focus area excluding install quality issues


•Extension of the sales channel by providing installed base opportunity for CIPs and/or upgrades


•Sales support, through Account System configuration Engineer, in providing skilled resources to help in validating the final tools configuration


•Primary interface at Customer peer level for site / focus area for installed base related activities


•Regular / defined customer / user (Etch FSE) meetings to review installed base status, corrective actions (if any) and next steps according to contractual obligations


•Establish and maintain customer relationship and trust at Customer peer level related to installed base support


•Responsible for daily installed base pass down status reports and data accuracy before reports are published


•Follow up with the Customer to timely return broken cores for exchangeable parts ordered by them (E.g critical parts within 7 working days)


•Effective communication with related Corporate and Regional Groups (Customer Service Business Group and Product Group) to resolve critical field issues and provide Lam's innovative solutions to customers for site(s) / focus area(s)


•Follow established escalation procedures (technical / management) for identified issues and deficiencies (including Equipment Intelligence analysis to speed up solutions)


•Responsible to start the process with Lam Safety consultant to grant fab access for Dep FSEs

Who we're looking for
Bachelor's degree, preferably in electric-mechanical or electronic engineering5 + years applicable service experience with 2 - 3 years managerial responsibilityFrench speaker with fluent level of english Preferred qualifications
Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

  • Mgr, Field Service

    il y a 1 semaine

    Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps plein

    The group you'll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The...

  • Research Scientist in Visual Representation Learning F/M

    il y a 2 semaines

    Meylan, Auvergne-Rhône-Alpes, France NAVER LABS Europe Temps plein

    About NAVER LABS Europe NAVER LABS Europe is part of the R&D division of NAVER, Korea's leading Internet portal and a global tech company with a range of services that include search, commerce, content, fintech, robotics and cloud. The positionWe are looking for a research scientist to join the Visual Representation Learning (VRL) team at NAVER LABS...

  • Senior Research Scientist – Machine Learning for Robotics F/M

    il y a 2 semaines

    Meylan, Auvergne-Rhône-Alpes, France NAVER LABS Europe Temps plein

    About NAVER LABS Europe NAVER LABS Europe is part of the R&D division of NAVER, Korea's leading Internet portal and a global tech company with a range of services that include search, commerce, content, fintech, robotics and cloud. The positionWe're looking for a highly experienced and exceptionally talented senior scientist in machine learning and...

  • Account Manager

    il y a 6 jours

    Meylan, Auvergne-Rhône-Alpes, France Roche Temps plein

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Account Manager

    il y a 2 semaines

    Meylan, Auvergne-Rhône-Alpes, France Roche Temps plein

    Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst....

  • Human-Robot Interaction Research Scientist F/M

    il y a 2 semaines

    Meylan, Auvergne-Rhône-Alpes, France NAVER LABS Europe Temps plein

    About NAVER LABS Europe NAVER LABS Europe is part of the R&D division of NAVER, Korea's leading Internet portal and a global tech company with a range of services that include search, commerce, content, fintech, robotics and cloud. The positionThe Human-Robot Interaction (HRI) team is seeking a full-time researcher to contribute to the technical...

  • Finance Excellence Partner

    il y a 3 jours

    Meylan, Auvergne-Rhône-Alpes, France Roche Temps plein

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Finance Excellence Partner

    il y a 2 semaines

    Meylan, Auvergne-Rhône-Alpes, France Roche Temps plein

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Field Service Engineer 3

    il y a 2 semaines

    Meylan, France Lam Research Temps plein

    Requisition ID **189171** - Date posted **05/13/2025** - Work Location Model **On-site** - Work Location **Meylan** - Work Country **France** **The Group You’ll Be A Part Of**: The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity,...

  • Field Service Engineer 3

    il y a 2 semaines

    Meylan, France Lam Research Temps plein

    **The Group You’ll Be A Part Of** The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Field Service Engineer 3

    il y a 1 jour

    Meylan, France Lam Research Temps plein

    **The Group You’ll Be A Part Of** The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Field Service Engineer 3

    il y a 2 semaines

    Meylan, France Lam Research Temps plein

    **The Group You’ll Be A Part Of** The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Field Service Engineer 3

    il y a 1 jour

    Meylan, France Lam Research Temps plein

    **Responsibilities**: Technical - Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services - Troubleshoot equipment problems and conduct diagnostic procedures to isolate...

  • Safety Spotter

    il y a 3 jours

    Meylan, France MSR-FSR Temps plein

    MSR-FSR is an international-managed engineering service provider that supports businesses operating in the high technology sectors. We have gained the respect of some of the largest blue-chip companies in the world, and we are proud of our position as one of the leaders in our field. The Company is offering comprehensive training, opportunity for...

  • Postdoc architecture Description Language and Model

    il y a 1 semaine

    Meylan, France Orange Temps plein

    **About the role**: - Postdoc Context and problem: - Scientific objectives - results and issues: - The scientific objective is to contribute to the management of geo-distributed infrastructures built on the Cloud2IoT continuum. This includes characterizing and describing Cloud2IoT infrastructures via an ADL. - The main obstacles to overcome are: - Define...

  • Post Doc

    il y a 3 jours

    Meylan, France Orange SA Temps plein

    **About the role**: Your role is to carry out a Post doc work on: "Architecture Description Language and runtime model for the Cloud2IoT Continuum". The postdoc will contribute to the collaborative project "5GMetaverse4Industry" funded by the BPI. **Scientific objective - results and obstacles to overcome** The scientific objective is to contribute to the...

  • Digital Designer Audio

    il y a 1 jour

    Meylan, France Dolphin Design Temps plein

    In a context where connected objects require more and more performance, more and more autonomy, and where data exchanges are exploding, the need for frugality in power consumption becomes crucial. Our technologies reconcile the need for more performance, more frugality but also more sustainability. Dolphin Design ambition is to reconcile technological...

  • Software Quality

    il y a 7 jours

    Meylan, France Kayentis Temps plein

    Software Quality & Risk Engineer M/F Software Quality & Risk Engineer permanent position is based in Meylan (nearby Grenoble). Your role As part of Kayentis Quality & Regulatory team, you contribute to the quality and reliability of Kayentis Solutions by ensuring development activities are carried out in accordance with regulatory requirements applicable to...