Payment Operations Manager

il y a 4 jours

Reims, Grand Est, France GROWE Temps plein
Growe welcomes those who are excited to:

  • Ensure proper functioning of payment methods and escalate issues when needed;

  • Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;

  • Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;

  • Develop contingency and emergency plans;

  • Create monitoring guidelines and procedures for support teams;

  • Provide regular payment activity reports;

  • Assist with integrating new payment providers/methods;

  • Suggest improvements to payment flows and user experience;

  • Handle requests from customer support;

  • Test new payment method integrations and deployments;

  • Collaborate with BI to enhance reporting and track key business metrics.

We need your professional experience:

  • 2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);

  • Confident in dealing with numbers and processing of financial/transactional information;

  • Advanced Excel and other MS Office software user;

  • Good understanding of online payments technical integrations, funnels, flows;

  • Experience in written and oral communication with foreign customers or partners;

  • Deep understanding of payment and transactional systems and services;

  • Upper-Intermediate English proficiency.

We appreciate if you have those personal features:

  • Attention to details and multitasking;

  • Quick tasks execution;

  • High level of communication skills;

  • Ability to make decisions on disabling/enabling methods independently.

We are seeking those who align with our core values:

  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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