IT Operations Support Specialist

About Airalo

Alo Airalo is the world's first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

Check out more information about Airalo in our Public Handbook here.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

The IT Operations Specialist is pivotal in ensuring that our Internal Users get the day 2 day support needed to work efficiently in their roles. This position serves as the main point of contact for technical matters for internal stakeholders. With this role being the first of its kind at Airalo, You will be responsible for helping with building out structures and processes for the team, supporting our key stakeholders, helping build our onboarding experience, and being a key figure in helping shape our team and company culture.

If you enjoy working in a fast-paced environment, possess strong interpersonal skills, and have a passion for technology and telecommunications, we encourage you to explore further.

• As an IT Operations Specialist, you'll be responsible for supporting our fleet of Airalo Users with their day-to-day technology needs, as well as working to set up processes and workflows to enhance the overall employee experience at Airalo
• Reporting to the IT Operations Manager, this position is responsible for maintaining quality services and driving change for the business
• Support the day-to-day IT needs of our Users such as helpdesk requests, onboarding, access management, and asset management
• Help establish appropriate policies and best practices for IT operations
• Help create processes and workflows that are scalable, repeatable, and most importantly – secure
• Manage installations, upgrades, and configurations of our company-owned devices
• Work with cross-functional stakeholders to identify areas of opportunities within the IT space
• Develop and nurture strong customer relationships with key business stakeholders to identify areas of opportunity for improvements

• College level degree in the relevant field or experience to make up for lack thereof
• Knowledge of identity and access management and best practices around employee lifecycle
• Experience with managing a large number of assets for a remote-friendly environment
• Experience with application administration of various productivity tools and platforms (Google Workspaces, Okta, MDM Solutions, Slack, Jira, etc)
• Experience operating and troubleshooting macOS environments
• Experience supporting end users in a high growth tech environments with rapidly evolving needs
• IT logistics experience
• Great attention to detail and documentation skills
• Experience working proficiently with minimal daily guidance
• You are comfortable working as an individual contributor on a global team that is driving towards a common goal

• Experience with Onboarding new hires and running onboarding classes
• Cloud-heavy infrastructure experience
• Prior work experience in telecommunications.
• Knowledge of eSIM and GSMA related technologies and services.

If you are interested in this position, please apply via the link.

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here.

To maintain transparency in our hiring process, we want to let you know that our recruitment team may use AI-powered tools to support specific tasks, such as assessing resumes and taking notes during interviews. We want to be clear that these tools are used to assist our team, and AI never makes the final hiring decision. That responsibility rests entirely with our amazing team of recruiters.

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.