Emplois actuels liés à IT Service Delivery Manager - SaintPriest, Auvergne-Rhône-Alpes - TeamWork Corporate
-
Service Delivery Manager
il y a 6 jours
Saint-Priest, Auvergne-Rhône-Alpes, France OCI Informatique Temps pleinExpert de l'informatique et du digital à 360°, le Groupe OCI accompagne les entreprises sur toute la France.Fortes d'une organisation par pôle d'expertises, les équipes du Groupe OCI réalisent au quotidien des projets autour du cloud, la cybersécurité, le réseau, les télécoms, les applicatifs de gestion, le web ou encore le collaboratif.Maintronic,...
-
IT Project Manager
il y a 12 heures
Saint-Priest, Auvergne-Rhône-Alpes, France TeamWork Corporate Temps pleinCompany DescriptionJoin a Global Leader in IT TransformationAre you eager to lead strategic and complex IT projects, coordinate multidisciplinary teams, and support clients in their cloud migrations and digital transformations? Do you thrive on combining methodological rigor, client relations, and technological innovation? If so, this position is for...
-
Unit Delivery Leader H/F
il y a 1 semaine
Saint-Priest, Auvergne-Rhône-Alpes, France Expleo Temps plein 60 000 € - 80 000 € par anDescription du posteAu sein de l'équipe Operations Management, rattaché(e) à l'agence de Saint Priest, vous occuperez le rôle de Unit Delivery Leader H/F.Vous serez un acteur clé du management intermédiaire, garantissant la performance opérationnelle et la satisfaction client tout en accompagnant le développement des équipes.Missions :Encadrer une...
-
Unit Delivery Leader H/F
il y a 6 jours
Saint-Priest, Auvergne-Rhône-Alpes, France Expleo Group Temps plein 40 000 € - 80 000 € par andu poste:Au sein de l'équipe Operations Management, rattaché(e) à l'agence de Saint Priest, vous occuperez le rôle de Unit Delivery Leader H/F.Vous serez un acteur clé du management intermédiaire, garantissant la performance opérationnelle et la satisfaction client tout en accompagnant le développement des équipes.Missions :Encadrer une équipe de...
-
Responsable Delivery IT H/F
il y a 7 jours
Saint-Didier-au-Mont-d’Or, Auvergne-Rhône-Alpes, France NOWTeam Temps plein 5 000 € - 6 000 € par anNowBrains est un groupe dynamique spécialisé dans :Infogérance & services ITCybersécurité & gouvernanceIAgérance (gestion opérationnelle des intelligences artificielles)Digital workplace & solutions collaborativesAvec plus de 600 clients actifs et une croissance continue, nous plaçons l'humain, l'innovation et l'excellence opérationnelle au cœur de...
-
Unit Delivery Leader H/F
il y a 3 jours
Saint-Priest, Auvergne-Rhône-Alpes, France Expleo Temps plein 50 000 € - 80 000 € par anDescription du posteAu sein de l'équipe Operations Management, rattaché(e) à l'agence de Saint Priest, vous occuperez le rôle de Unit Delivery Leader H/F.*Vous serez un acteur clé du management intermédiaire, garantissant la performance opérationnelle et la satisfaction client tout en accompagnant le développement des équipes.Missions :Encadrer une...
-
Business Developer IT
il y a 2 semaines
Saint-Priest, Auvergne-Rhône-Alpes, France TechTeam Temps plein 35 000 € - 60 000 € par anÀ proposNée de l'ambition d'accélérer la transformation de l'industrie, Techteam est une société de conseil en performance industrielle implantée à Lyon depuis plus de 15 ans. Organisés en deux pôles complémentaires – Conseil & outils décisionnels et Ingénierie 4.0 – nous accompagnons nos clients sur toute la chaîne de valeur d'un projet...
-
Service Quality Manager
il y a 6 jours
Saint-Priest, Auvergne-Rhône-Alpes, France Renault Trucks Temps plein 60 000 € - 80 000 € par anTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What You Will DoYou will report to the Market...
-
Manager d'équipes de développements F/H
il y a 2 semaines
Saint-Priest, Auvergne-Rhône-Alpes, France 4CAD Group Temps plein 60 000 € - 80 000 € par anAstrée Software : Devenez membre d'une communauté technique Leader français de l'industrie du futur et éditeur de logiciel MES, Astrée Software, filiale de 4CAD Group, se démarque par son agilité et sa forte capacité à innover. Elle positionne depuis toujours ses valeurs fondatrices d'innovation et de simplicité au cœur de son développement...
-
Ingénieur Outillage IT
il y a 17 heures
Saint-Priest, Auvergne-Rhône-Alpes, France Teamwork Corporate Temps pleinDescription de l'entreprise Vous souhaitez mettre votre expertise IT au service de la performance et de l'automatisation des environnements techniques ? Vous aimez optimiser les outils, fiabiliser les processus et contribuer à des projets innovants dans des contextes internationaux ?Nous aussi.Chez TeamWork France, nous accompagnons nos clients dans la...
IT Service Delivery Manager
il y a 2 semaines
Company Description
Do you want to manage the quality and performance of strategic IT services in an international environment? Do you enjoy combining customer relationship management, governance, and technological expertise? This role is for you
At TeamWork, operational excellence, innovation, and customer proximity are at the heart of our mission. With over 1,200 employees in 20 countries, we support major industrial and service companies in their digital transformation projects: SAP, Cloud, Data, and Innovation.
Recognized as a Great Place to Work, we offer an environment where autonomy, high standards, and team spirit come together every day.
Job Description
Position Summary
We are looking for an experienced
IT Service Delivery Manager
(
SDM
) to lead the delivery in IT Ops department for our clients. The SDM is accountable for ensuring seamless service operations, meeting contractual obligations, and driving continuous improvement across IT services. This role requires strong leadership, understanding of cloud and infrastructure environments, and excellent customer management skills.
Key Responsibilities
- Oversee the end-to-end delivery of the Run (cloud, infrastructure, but not only) support services and projects for assigned clients.
- Act as the primary point of contact for service delivery matters, ensuring high levels of client satisfaction.
- Ensure adherence to Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and compliance requirements.
- Manage and coordinate cross-functional teams including cloud engineers, infrastructure specialists, and support teams.
- Conduct regular service reviews with clients, providing performance reports, risk assessments, and improvement plans.
- Proactively identify and resolve service issues, acting as the main escalation point.
- Drive operational excellence by implementing ITIL best practices, service monitoring, and reporting.
- Support transition phases during cloud migrations, ensuring minimal disruption to business operations.
- Collaborate with project managers and solution architects to ensure service readiness for new deployments.
- Follow-up and report on contracts financials aspects (internal and to client)
- Identify opportunities for service enhancements, cost optimization, and new solutions for clients.
Qualifications
Qualifications & Skills
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- At least 8 years of experience in IT service delivery, a focus on cloud migration and infrastructure support is a plus.
- Strong knowledge of cloud platforms (Azure, AWS) and enterprise infrastructure environments (networks, servers, storage, virtualization).
- Familiarity with ITIL service management framework (ITIL certification preferred).
- Proven track record of managing service operations and client relationships in complex IT environments.
- Excellent communication, leadership, and stakeholder management skills.
- Strong problem-solving and analytical capabilities.
- Ability to work in a fast-paced, multi-client environment.
- Professional English (C1 minimum)
Additional Information
What We Offer
- An opportunity to work on challenging cloud and infrastructure transformation projects.
- A collaborative, innovative, and technology-driven environment.
- Competitive compensation and benefits package.
- Career growth and professional development opportunities.
Why join us?
At
TeamWork France
, you're joining more than just a technical project — you're becoming part of a company where:
- You lead strategic initiatives for high-profile clients in complex and demanding IT environments.
- You work with cutting-edge technologies in cloud, infrastructure, and service governance.
- You grow continuously through personalized development plans, certifications, technical coaching, and mentoring.
- You thrive in a supportive and stimulating environment, recognized as a Great Place to Work, where transparency, work-life balance, and team spirit are more than just words.
- You join a human-sized team backed by the strength of an agile and structured international group.
Ready to take on the challenge?
Send us your application and shape the next chapter of your career with TeamWork.
