Paper Source and Barnes

Location

Remote Job

Classification

Full-Time

Job Summary
As the Paper Source and B&N Facilities Manager, you are responsible for all aspects of maintenance, repair and cap ex for over 100 Paper Source stores as well as a segment of Barnes & Noble locations. You ensure all work orders are reviewed for accuracy and need and follow up on work orders falling out of normal expectations. You will manage vendor performance through the use of scorecards and regularly scheduled work order status review meetings. You also manage vendors providing select services to all of your stores and ensure service levels are being met by contracts in place. Supports our service commitment to the field and other departments.

An employee in this position can expect an annual starting rate of $100,000, depending on experience, seniority, geographic locations, and other factors permitted by law

What You Do

• Manages all facility needs including maintenance, repair, and cap ex for a select number of stores by collaborating with the vendors and other departments to ensure timely response times, updated work order notes, appropriate pricing via on-line facility work order system, ServiceChannel.
• Respond and support of field requests for routine and emergency repairs, in ServiceChannel.
• Reviews discretionary work requests for actual need and priority, based on years of facility and industry knowledge. When needed partners with your manager, AMs, RDs, and other departments and then issues proposal approvals.
• Analyze reporting in ServiceChannel to identify trends (age, vendor, region, or district) looking for work orders that need extra attention from vendors or department. Proactively address issues by developing and implementing procedures in place or recommending improvements to such procedures.
• Proactively create and review capital needs for all of your stores annually based on store status, determine priority, bid out, and award in a timely manner.
• Conduct monthly calls with field management to review open work orders and escalated concerns by the stores. Completes store visits to determine their condition, possible future needs & to review recently completed capital projects. Provide face time with store managers and area managers. Review vendor performance and programs in the field and ask for their feedback.
• Coordinate with other home office departments (Loss Prevention, Risk Management, Cafe, Accounting, etc.) on shared projects.
• Along with the other RFMs, maintains the ServiceChannel work order system through ongoing updates of assets, scheduled services, store location notes, etc. Conducts meetings with ServiceChannel and provides training for stores, area managers, and other departments.
• Conducts ongoing review of vendor programs via regular scheduled meetings and continuous communications.
• Management of disaster recovery projects, small construction projects, and rollouts.
• Liaison with building landlords for repairs, services, durable improvement allowances, etc.
• Identify and raise new ideas for cost savings and strategies for approval by management.

Knowledge & Experience

• Strong communication skills, both written and verbal.
• Ability to interact well with contractors, consultants, as well as landlords and internal business partners.
• Possess strong project management skills and the ability to prioritize appropriately.
• Strong organizational and time management skills.
• Available evenings and weekends for emergencies.
• Ability to manage multiple projects simultaneously, working in high volume capacity.
• Solid decision-making skills based on changing conditions.
• Integrity and trust, admits mistakes and is seen as a truthful individual.
• Knowledge of lease process and documentation.
• Working knowledge of Work, Power Point, Access and Outlook
• Excellent knowledge of Excel
• Understanding of Mechanical systems