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IT Business Operations Expert for HR
il y a 1 heure
Ipsen is strengthening its Global Digital & IT Operations to better support its Corporate Functions and enable efficient, compliant, and high-value digital services across the organization.
Within this context, we are looking for an IT Business Operations Expert for Corporate Functions (HR & Legal) to play a key role in ensuring the reliability, performance, and continuous improvement of critical HR and Legal digital solutions.
This role sits at the crossroads of business, IT, and external partners, with a strong focus on service delivery, outsourcing management, and value creation for business users in a complex, international environment.
Your key responsibilities- Own and ensure the delivery of IT business operations for HR & Legal applications in an outsourced service model, including maintenance and support.
- Act as a key point of contact for HR & Legal business stakeholders, ensuring high service quality and user satisfaction.
- Develop a deep understanding of HR, Payroll, and Legal business processes, including complex data integrations across internal and external systems.
- Translate business needs into effective operational and technical solutions, in close collaboration with IT Business Partners.
- Ensure smooth service transition of applications from build to run.
- Monitor and manage service performance against SLAs, KPIs, budget, and internal standards.
- Lead operational governance, reporting, and regular communication with stakeholders.
- Manage vendor relationships, including contract lifecycle, service commitments, service credits, and continuous improvement initiatives.
- Identify opportunities to optimize services, automate processes, and improve data flows.
- Drive innovation initiatives with IT and business stakeholders to improve efficiency and business outcomes.
- Contribute to the definition and execution of the Business Digital & Technology roadmap for HR & Legal domains.
- 10+ years of experience in IT application management within HR & Legal domains, in a complex and regulated environment.
- Strong experience in service delivery and outsourcing management, ideally in the biopharmaceutical industry.
- Solid understanding of data privacy, compliance standards, security best practices, and pharma regulations.
- Proven experience working in global, matrixed organizations.
- Strong expertise in HR & Legal applications, such as: Workday (People), ADP (Payroll), eTemptation (Time Management), Paradox (Hiring), Cornerstone (Learning), Adobe Sign (Electronic Signature)
- Strong experience with complex data integration flows and reporting, including Power BI.
- Excellent stakeholder management, communication, and coordination skills.
- Business-oriented mindset with a pragmatic and continuous improvement approach.
- Bachelor's degree in Business, IT, or Project Management (Master's degree preferred).
- Fluent in English (mandatory); French is a strong asset.
- A key role supporting critical Corporate Functions in a global biopharmaceutical group.
- Exposure to complex, high-impact digital and IT operations in an international environment.
- Strong collaboration with business, IT, and strategic partners.
- A culture driven by purpose, innovation, and patient impact.
- Opportunities to grow, contribute, and make a tangible difference within a fast-moving organization.
Let's talk — apply now or contact us to learn more about this opportunity at Ipsen.
