Gestionnaire des sinistres Internationaux

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to "enabling transparent and impactful insurance".

Join Wakam's Claims Squad – International. The team manages claims for programs operated under Freedom of Services across Europe, in partnership with BPOs (claims management delegates). Our mission: ensure rigorous, compliant, and customer-focused claims handling, while securing technical results.

Manage a portfolio of bodily injury and property damage claims (amicable & litigation) across multiple countries, oversee and challenge key actions carried out by our BPOs, and contribute to the launch of new international partnerships.

• Assess, reserve, and monitor the technical costs of international claims files.
• Analyse and apply relevant legal, case law, and contractual rules.
• Manage claims amicably and through litigation (strategy, negotiation, follow-up).
• Oversee compensation of victims and/or third-party payers.
• Exercise recovery rights (amicable/judicial) in line with Wakam's interests.

Provide support in relation to our BPOs (delegated management):

• Validate financial actions outside delegated authority (reserves, settlement offers/agreements).
• Monitor compliance with delegated processes and handling instructions; escalate deviations and follow up on action plans

• Professional English required; another European language is a plus.
• Solid experience in international claims management (bodily injury and/or property damage), in an insurance company, brokerage, or BPO.
• Strong command of litigation, technical reserves, and recovery actions.
• Culture of control and compliance, focus on technical results and service quality.
• Strong analytical skills, rigour, autonomy, excellent negotiation and communication abilities.
• Enjoy cross-functional collaboration (BPOs, Legal, Compliance, Audit, Finance, Partner Network).

At Wakam, AI and automation are part of everyday work. We're looking for curious and open-minded profiles, ready to use these tools to:

• Streamline workflows,
• Automate repetitive tasks,
• Enrich analysis and decision-making.

You don't need to be an expert: adaptability and willingness to learn come first. We'll support your upskilling to build the transparent and impactful insurance of tomorrow.

• Permanent contract within a fast-growing European insurtech.
• International scope with direct impact on technical performance.
• Cross-functional exposure (BPOs, Partner Audit, Legal/Compliance, Finance).
• Demanding & supportive environment, ownership culture and continuous improvement.
• Modern tools, evolving data/AI approaches and processes.

• Interview with our Talent Acquisition Partner

• Interview with the International Claims Manager

• Interview with our People Partner

Ready to shape the future of insurance with us? Apply now

AI-Assisted Interview Process Policy | Notion

More About Us

Check out our website to learn about the 11 cultural markers that make Wakam truly special If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you

What Makes Us Unique:

• True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat

• Flat hierarchical system promoting direct impact and autonomy

• Monthly dedicated time for personal growth and skills development

• Lunch voucher with Swile card

• A meaningful company: we became a Mission-driven company in March 2021

• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.

At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :

Communication & Knowledge Management

• Foster transparent collaboration across our flat organizational structure

• Share knowledge freely in our highly collaborative environment

• Contribute to our collective intelligence through open dialogue

Curiosity

• Embrace our monthly for learning and skills sponsorship

• Think big and challenge conventional insurance norms

• Stay eager to learn and explore new possibilities

Continuous Improvement

• Take initiative to transform the insurance industry

• Turn challenges into opportunities for innovation

• Constantly evolve our ways of working

Outcome Oriented

• Focus on impact rather than hierarchy

• Drive results through clear objectives and autonomy

• Transform bold ideas into concrete solutions

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.