Customer Success Manager with Italian

il y a 2 jours

Paris, Île-de-France Jobgether Temps plein
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager with Italian. In this role, you will be integral to driving customer satisfaction and long-term engagement. You will act as a trusted advisor to clients, guiding them through their journey and ensuring they maximize the value of their investments. By collaborating with various teams, you will develop strategies that address customer needs and promote product adoption. Your focus will be on fostering strong relationships and enabling customers to achieve their desired outcomes, thus generating significant business value. Accountabilities
  • Ensure customers maximize the value of their investment by adopting new use cases and achieving strategic outcomes.
  • Guide customers through key milestones, including onboarding and deployment.
  • Increase renewal rates and reduce churn through customer advocacy.
  • Promote resources and communities to encourage efficient product utilization.
  • Act as a trusted advisor, resolving critical issues effectively.
  • Develop strategies in collaboration with internal stakeholders to optimize renewals.
  • Manage relationships to streamline onboarding and identify upsell opportunities.
Requirements
  • Experience in a customer-facing role within the technology industry.
  • Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
  • Strong communication and presentation skills.
  • Ability to distill complex concepts into clear insights.
  • Proven track record in building customer relationships and driving revenue growth.
  • Excellent time management and resilience under pressure.
  • Availability to travel up to 25% within the home region.
Benefits
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • Collaborative and supportive team culture.
  • Access to a variety of resources for career advancement.
  • Participation in engaging customer success initiatives.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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