Emplois actuels liés à Founding Customer Success Manager EU - Paris, Île-de-France - DeepIP
-
Digital Customer Success Manager
il y a 1 jour
Paris, Île-de-France Modjo Temps pleinOur Mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France MyTraffic Temps pleinStarted in France in 2016, Mytraffic mission is to empower commerce professionals with the best location analytics and insights to be smarter every day and design the best experiences in physical locations.We already serve more than 500 customers in many different sectors (Retail, Real Estate, Consulting Companies, Cities…) all over Europe to help them...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France OVHcloud Temps pleinCustomer Success Manager M/F/XWithin your #OneTeamYou will be in charge to secure onboarding, adoption and drive customer satisfactionYou will build customer loyaltyYou will reduce Time-to-Value for OVHcloud's customersYou will increase account income through cross-selling & upsellingYou will bring the voice of your customers and be their advocate within...
-
Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Captura Search Temps pleinCaptura Search is partnering with an innovative and rapidly growing fintech company, trusted by leading global investment firms to transform front, middle, and back office operations. We are seeking a Head of Customer Success - Americas to drive exceptional client experiences, ensuring seamless integration and ongoing success across a suite of cutting-edge...
-
Lead Customer Success Manager
il y a 7 jours
Paris, Île-de-France Vizzia Temps pleinContexte & MissionVizzia accélère : nous visons 10M€ d'ARR d'ici 18 mois. Pour accompagner cette croissance, nous renforçons notre équipe Customer Experience d'un poste de CSM Senior en charge de nos comptes stratégiques.Ton rôle : être le partenaire clé de nos clients grands comptes, garantir la réussite de leurs déploiements, leur satisfaction...
-
Customer success
il y a 1 jour
Paris, Île-de-France Demo mag Temps pleinDescription de l'offre d'emploi Offre d'emploi : Customer Success chez Demo MagNous recherchons un professionnel passionné pour rejoindre notre équipe Customer Success chez Demo Mag. En tant que membre clé du département Customer Success, vous serez chargé de garantir la satisfaction et la fidélisation de nos clients.Assurer une communication...
-
Customer Success
il y a 1 jour
Paris, Île-de-France Surfe Temps pleinCustomer Success Intern (Full English)Location:Hybrid - ParisDepartment:Customer SuccessReports to:Head of Customer SuccessDuration:3-4 monthsWho we areSurfeis redefining how sales teams connect with prospects and manage their pipelines. While most solutions stop at simple data enrichment, Surfe goes further: we're a smart data aggregator that intelligently...
-
mid-market customer success manager us
il y a 2 jours
Paris, Île-de-France STATION F Temps pleinAboutNotre mission chez PlayPlay ?Permettre à chaque entreprise d'obtenir des résultats business concrets grâce à une plateforme de création vidéo à la fois puissante, intuitive et accessible.Notre ambition ?Devenir la solution vidéo de référence à l'échelle internationale avec une croissance durable et rentable.Chez PlayPlay, l'innovation est au...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France IQVIA Temps pleinDescription de l'entreprise :A la croisée de deux univers, la santé et les nouvelles technologies, IQVIA est l'expert des données de santé depuis plus de 60 ans et dans 140 pays. IQVIA s'appuie sur ses bases de données uniques, sur son expertise et sur ses outils d'analyse pour apporter des services et des solutions de conseil aux acteurs du système...
-
senior customer success
il y a 1 jour
Paris, Île-de-France STATION F Temps pleinAboutQui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore...
Founding Customer Success Manager EU
il y a 1 heure
Success
- Paris
- Hybrid
Founding Customer Success Manager EU
*About DeepIP*
DeepIP is driving the transformation of Intellectual Property (IP) with AI-powered tools that enhance the efficiency and accuracy of IP professionals. By leveraging advanced AI technology, we help patent agents and attorneys streamline and accelerate the drafting of patent applications.
Our journey is marked by rapid growth, an innovative product roadmap, and a passionate team that thrives on collaboration, learning, and taking ownership. If you're ready to contribute to building the future of patent law, we invite you to join our mission.
About The Founding Customer Success Manager Opportunity
As our Founding Customer Success Manager, you will play a critical role in shaping the customer journey at DeepIP. You will be responsible for establishing strong relationships with our earliest customers, ensuring they realize maximum value from our AI-driven products, and acting as the bridge between our clients and our product, engineering, and sales teams.
Key Responsibilities in Customer Success and Product Adoption
- Build deep, long-lasting trust with patent professionals and IP law firms adopting DeepIP's AI-powered legal technology.
- Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding.
- Monitor customer engagement and proactively address issues to drive retention and satisfaction.
- Act as a voice of the customer and advocate for customers' needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience.
- Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows.
- Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth.
- Capture, report, and analyze customer feedback to inform product roadmap prioritization.
What We're Looking For: Experience and Mindset
- 2+ years in a customer-facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI-driven software).
- Demonstrated ability to manage complex customer relationships with educated and discerning audiences.
- Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients.
- Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
- Passion for technology and willingness to become an expert in AI-powered legal solutions and patent workflows.
- Experience developing processes and documentation from scratch is a plus.
- Bilingual proficiency in French and English.
Why Join DeepIP:
- Be a founding member and help build a high-impact customer success function from the ground up.
- Work at the intersection of AI, law, and innovation—help shape how patent professionals work worldwide.
- Environment that celebrates collaboration, ownership, and rapid learning—your voice and initiative will be valued.
- Competitive package, professional growth opportunities, and the chance to make a direct impact on clients and the broader innovation ecosystem.
- Flexible work arrangements and a supportive, inclusive company culture.
How To Apply:
- Initial Conversation : Learn more about you, DeepIP and the mutual fit.
- Team Interview : Meet with leadership team members.
- Practical Assessment : Demonstrate your customer success approach and strategy.
- Founders Interview : Discuss company vision, culture, and your career trajectory.
Thrive in a flexible, ambitious environment where your growth is our growth? Join us to transform the future of Intellectual Property with AI.
DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, color, religion, national origin, protected veteran status, disability, or any other protected class.
Department Success Role Customer Success Manager Locations Paris Remote status Hybrid
Contact Lola Morel Peycelon Talent Partner – HR & Talent
About DeepIP
DeepIP was officially created in 2023, branching from our AI-focused sister company, Kili Technology.
DeepIP uses AI to unlock new levels of efficiency and value in IP practices.
By embracing AI, Gen AI, and the modern software stack, IP professionals can transcend the limitations of conventional processes and deliver exceptional services that protect and value innovation effectively.
Founded in 2023
Coworkers 25
Success
- Paris
- Hybrid
Founding Customer Success Manager EU
Loading application form
Career site
- Start
- People
- Jobs
- Data & privacy
Employee login
- SSO
Candidate Connect login
