Desktop Support Engineer

Il y a 14 minutes

Rouen, Normandie, France H-TECH SUPPORTS Temps plein

Job Overview

We are seeking a dynamic and proactive Desktop Support Engineer to join our IT support team. In this role, you will be the hero for resolving technical issues, ensuring seamless computer operations, and maintaining a robust IT infrastructure across the organization. Your expertise will empower users to work efficiently by providing exceptional support for hardware, software, and network-related challenges. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you

Responsibilities

  • Provide comprehensive technical support to end-users for desktop computers, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve software issues related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office.
  • Manage computer hardware setups, upgrades, repairs, and inventory control to ensure optimal performance.
  • Configure and maintain network connectivity including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network switches.
  • Support IT infrastructure components such as Active Directory, Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, and Jira for ticketing and incident management.
  • Assist with computer management tasks like user account creation/deletion in Active Directory and deploying updates via SCCM or other tools.
  • Collaborate with network administration teams to troubleshoot connectivity issues and optimize network performance.
  • Maintain detailed documentation of support activities, incident reports, and asset records to ensure compliance and efficient problem resolution.
  • Communicate effectively with users at all levels to understand issues clearly and provide timely solutions that enhance user productivity.

Requirements

  • Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.
  • Proficiency in operating systems including Windows (especially Windows 10/11), macOS, and Linux environments.
  • Solid knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices.
  • Familiarity with enterprise tools like Active Directory, Microsoft Windows Server administration, SCCM, BMC Remedy, ServiceNow or Jira for incident tracking.
  • Experience supporting mobile devices and managing IT infrastructure components within a corporate environment.
  • Strong analysis skills to diagnose complex issues quickly and accurately while maintaining excellent customer service standards.
  • Effective communication skills to clearly explain technical solutions to non-technical users.
  • Ability to work independently or as part of a team in a fast-paced setting while managing multiple priorities efficiently. Join us as a Desktop Support Engineer where your technical expertise will directly impact organizational productivity We are committed to fostering an inclusive environment that values innovation and continuous learning—help us keep our technology running smoothly so our people can excel every day

Job Type: Part-time

Work Location: In person

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