Consultant

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

TM-IncdMgmt,SNOWAdmin/Supp

Job Summary
This role provides expert management and continuous optimization of complex IT operations by leveraging advanced incident management and ServiceNow administration skills. The individual ensures seamless service delivery, drives operational excellence, and empowers teams to meet client SLAs through strategic oversight, process innovation, and effective problem-solving across large-scale projects Key Responsibilities
1. Lead incident management operations using ServiceNow, BMC Remedy, and CA Service Desk, ensuring rapid resolution of critical incidents and minimizing business impact.
2. Oversee ServiceNow administration by configuring, maintaining, and optimizing modules such as Incident, Problem, and Change Management to support evolving business needs.
3. Drive process improvements in ITSM tools (ServiceNow, BMC Remedy, Avanti) by identifying automation opportunities, implementing workflow enhancements, and ensuring alignment with ITIL best practices.
4. Mentor and guide support teams in advanced incident triage, root cause analysis, and escalation management utilizing ServiceNow dashboards, reporting, and analytics.
5. Collaborate with internal stakeholders to translate client requirements into actionable ServiceNow configurations and support processes that consistently meet or exceed SLAs.
6. Champion innovation by evaluating and deploying new ServiceNow features, integrations, and process improvements to enhance overall service delivery.

Skill Requirements
1. InDepth Expertise In Itsm Platforms, Including Bmc Remedy, Ca Service Desk, And Avanti.
2. Excellent Skills In Configuring, Customizing, And Optimizing Servicenow Modules For Enterprise Environments.
3. Excellent Analytical And ProblemSolving Abilities In LargeScale It Operations.
4. Advanced Proficiency In Itil Processes And Their Application Within Itsm Toolsets.
5. Strong Leadership And Mentoring Capabilities For Technical Support Teams.
6. Excellent Communication Skills For Stakeholder Engagement And Process Documentation.

Certification
1. ITIL Expert or ITIL 4 Managing Professional certification (optional but valuable).
2. ServiceNow
Job Description (Posting)
We are seeking for an Incident Management Specialist to fill multiple position to join our team at a client's facility in Paris.

Important details

3 days/ week- Work from office (Client Location)
Language: French (C1) + English
Years of experience: 8+years

Responsibilities

Management of major production incidents until resolution
Problem management and post-mortem analysis
Weekly reporting on production incident tracking
Compliance with ITIL processes for actions defined during meetings
Accuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)
Tracking and managing all incidents within a single central repository
Support for weekly incident reviews
Ensuring service continuity

Expected Deliverables

Contribution to incident management during infrastructure events occurring on certain weekends
Improvement of tools and automation of daily tasks through development and maintenance of tools primarily written in Python
Enhancement of service quality
Optimization of activities to reduce management costs
Implementation of KPIs to provide reports on workload and service quality
Project management related to incident activity or continuous improvement
Change management

Mandatory skills

ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
Microsoft Power BI
Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

Comprehensive benefits package.
Global career opportunities and mobility.
Flexible work environment supporting work-life balance.
Exciting projects and upskilling opportunities to shape your role.
Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like- minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

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