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D365 Operations Functional Manager

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NeuillysurSeine, Île-de-France CHANEL Temps plein

About the context

The D365 'HERO' Programme is a multi-year global transformation programme in Finance & Supply chain implementing Microsoft Dynamics 365 in the Regional Chanel ecosystem. HERO aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single unified solution, based on the Microsoft SaaS D365 F&O platform.

HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

Your role @ Chanel

As a Dynamics 365 Supply chain Functional Consultant, you will be the go-to expert for Microsoft Dynamics 365 features related to core Supply chain processes & functionalities. You will play a crucial role in the end-to-end project implementation of Dynamics 365, ensuring the alignment between business processes and IT solutions, and driving the success of the global transformation program. Your expertise in Dynamics 365 Commerce & Supply chain modules including Advanced Warehousing will be crucial in ensuring the successful implementation and customization of solutions that align with our business needs.

The impact you can create at Chanel

  • Coordination and Communication:
  • Act as a point of contact between project stakeholders and the Microsoft Dynamics 365 Solution Centre.
  • To coordinate and create links between divisions, countries/regions, and D365 Solution Centre to accelerate implementations and leverage existing AX Core Model Supply chain features
  • Ensure alignment between corporate, Supply chain business processes and IT solutions.

  • Communicate new Core Model features among the Dynamics 365 Supply chain community.

  • Technical and Functional Expertise:

  • Take ownership of the Supply chain D365 Technical stream activities.
  • Responsible for high level design (blueprint) for complex E2E design and to the functional design document not only within D365
  • Review and validate functional specifications including D365, Power platform and integrations stack
  • Responsible for overall Global unified solution consistency, with a specific focus on Supply chain and its adherence with other corporate solutions in the Finance and supply chain IT Domain
  • Assist with data migration, data quality, and data stewardship within Dynamics 365.
  • Contribute to the design, development, review, and testing of customized code E2E including integrations
  • Approve tested and quality code deployment into live environments.

  • Provide expert guidance on best practices and industry standards for finance processes and related Supply chain flows.

  • Planning - coordination

  • Lead pre-study to understand initiative content, potential risks, and its impact in D365 and other solutions.

  • Collaborate with project/program manager and the Finance IT Domain heads to prepare rollout plan and strategy. Validate content of each sprint and monitor actuals vs the budget.

  • Collaboration:

  • Be a vital member of the Finance IT domain on all S2P and R2R matters and collaborate with D365 Subject Matter Experts.
  • Work closely with GPO and Global Solution Architect.
  • Coordinate and animate D365 team on dedicated Supply chain streams.

  • Provide visibility on D365 Supply Chain roadmap to the HERO SC stakeholder's

  • Continuous Improvement:

  • Stay updated with the latest features and updates in Dynamics 365 and recommend improvements to existing solutions.
  • Engage closely with Microsoft Fast track, Product team on support incidents and bring concrete use case to enhanced D365 out of the box
  • Be an escalation point on some critical bugs and change request
  • Contribute to creation of finance reporting as part of the unified solution
  • Contribute to the solution design,
  • Challenges and streamline business process fostering adoption of the unified solution and not adaptation
  • Bring new initiatives to increase efficiency and high quality in deliverables.
  • Ensure consistency in documentation relative to D365 finance Core Model.
  • Research new solutions and make recommendations.

What you will bring:

Education and Experience:

  • Bachelor's Degree: Business or technology related BA/BS
  • Dynamics AX/NAV Finance implementation experience
  • MS Dynamics 365 for Supply chain expertise and consulting
  • Extensive knowledge in POS / WMS / OMS system integration, supply chain management, unified commerce Supply chain (MS Dynamics 365 Commerce)

Skills:

  • Strong Business Analysis Skills : Experience in requirements gathering, analysis, and documentation.
  • Problem-Solving Skills: Ability to identify and resolve issues related to Dynamics 365 implementation and usage.
  • Technical Proficiency: Understanding of system design, integration, and configuration.
  • Analytical Skills: Ability to analyze data and identify trends and patterns.
  • Experience with Agile Methodologies: Understanding of agile project management approaches.
  • Ability to work collaboratively and without direct reporting supervision.
  • Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
  • Experience in an international context and culture.
  • Ability to manage multiple competing priorities in a changing environment.
  • Passion for user-centricity, leveraging design thinking and agile methodologies.
  • Process-driven and pragmatic approach to supporting the business
  • Fluent in English & French

Optional Skills and Experience:

  • Microsoft Dynamics 365: Core Finance, Retail
  • Experience with tools like Power BI or SSRS for reporting and analysis as well as Business performance analytics and Fabric workspace
  • Microsoft certified is an added advantage

What Chanel can offer you:

  • Take part in a global transformation program across multi-regions and multi-partners
  • Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.