Customer Service Engineer

il y a 6 jours

Paris, Île-de-France Gold Group Ltd Temps plein

Customer Service Engineer - On-Site in Paris, France

Are you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation?

We are looking for a
Service Engineer / Customer Support Engineer
to join a leading partner in providing high-value laboratory equipment services at one of our major pharmaceutical client sites in Paris.

This role is focused on delivering a comprehensive
on-site instrument support service,
covering maintenance, qualification, diagnostics, training, and technical consultation across a range of cutting-edge laboratory instruments.

What You'll Do:

As a key member of the on-site technical team, you will:

  • Plan and manage your activity to ensure timely interventions, providing clear visibility to management and clients.
  • Maintain, troubleshoot, and qualify laboratory instruments in strict compliance with quality and safety standards.
  • Execute software and hardware updates, as well as preventive and corrective maintenance protocols.
  • Optimize spare parts management and maintain meticulous records of all interventions.
  • Deliver technical training to colleagues and client staff, sharing your expertise on multi-brand laboratory instruments.
  • Act as a trusted technical advisor, proposing equipment, consumables, and service improvements to enhance client operations.

Your Profile:

  • Degree in Chemistry, Biology, Physics, Electronics, or equivalent (Bac+2 to Bac+5).
  • Experience with laboratory instruments such as HPLC/UPLC, GC, centrifuges, dissolution systems, temperature & humidity measurement devices.
  • Hands-on experience in maintenance, diagnostics, and calibration of laboratory instruments.
  • Comfortable with digital tools (Word, Excel, PowerPoint, Internet, etc.).
  • Strong organization, autonomy, and attention to detail.
  • Excellent interpersonal skills with a professional level of English & French.
  • Team player with a passion for training, problem-solving, and continuous improvement.

Why This Role Is Exciting:

  • Work directly on-site with one of the leading pharmaceutical companies, supporting mission-critical laboratory operations.
  • Exposure to a broad range of laboratory technologies and the chance to expand your technical expertise.
  • Make a tangible impact by ensuring the highest standards of instrument performance and client satisfaction.
  • Collaborate in a dynamic, technically driven environment that values initiative, innovation, and continuous learning.

If you are motivated by hands-on technical challenges, enjoy providing world-class service, and want to grow in your expertise with sophisticated laboratory instruments, this is your opportunity to join a high-impact team in Paris.

Apply today and bring your technical expertise to the forefront of pharmaceutical innovation

Services advertised by Gold Group are those of an Agency and/or an Employment Business.

We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

  • Customer Service Engineer

    il y a 1 semaine

    Paris, Île-de-France Revvity Temps plein 60 000 € - 120 000 € par an

    The Big PictureAs a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...

  • Service Engineer/Customer Support Engineer

    il y a 2 semaines

    Paris, Île-de-France Gold Group Ltd Temps plein

    Service Engineer / Customer Support Engineer - On-Site in Paris, FranceAre you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation?We are looking for aService Engineer / Customer Support Engineerto...

  • Customer Success Engineer

    il y a 4 jours

    Paris, Île-de-France Dataiku Temps plein

    Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.We are...

  • Customer Success Engineer

    il y a 4 jours

    Paris, Île-de-France Darktrace Temps plein

    Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to...

  • AI Customer Success Engineer

    il y a 3 jours

    Paris, Île-de-France FlexAI Temps plein

    Join FlexAI:FlexAI is at the forefront of revolutionizing AI computing by reengineering infrastructure at the system level. Our groundbreaking architecture, combined with sophisticated software intelligence, abstraction, and an orchestration layer, allows developers to leverage a diverse array of compute, resulting in efficient, more reliable computing at a...

  • Customer Service Engineer

    il y a 2 semaines

    Paris, Île-de-France Bailly Network Temps plein 40 000 € - 80 000 € par an

    Bailly Network est un Cabinet de recrutement spécialisé dans les secteurs Tech, Sales et Executive.Nous vous accompagnons afin d'identifier de rejoindre les plus belles entreprises de la French Tech & du CAC40.Présentation Du PosteLocalisation : Paris - Métro 10Contrat : CDIDémarrage : Dès que possibleTélétravail : Non, en présentielAvantages : 12...

  • Customer Success Enginner

    il y a 2 semaines

    Paris, Île-de-France NetApp Temps plein 60 000 € - 120 000 € par an

    About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the...

  • Enterprise Services Engineer

    il y a 2 semaines

    Paris, Île-de-France Tanium Temps plein 60 000 € - 80 000 € par an

    This position follows the Company's hybrid schedule which currently requires employees to work in the Paris office a minimum of three days per week.The BasicsEnterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a...

  • Field Service Engineer

    il y a 4 jours

    Paris, Île-de-France Alamar Biosciences Temps plein

    At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier...

  • AI Engineer – Customer Support Operations

    il y a 2 semaines

    Paris, Île-de-France Scaleway Temps plein 60 000 € - 90 000 € par an

    OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility,...