Customer Success Enginner

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

As a Customer Success Engineer (CSE) at NetApp, you will serve as a trusted technical advisor and strategic partner to our large, strategic cloud customers. Your role will be pivotal in guiding them through the launch, migration, optimization, and scaling phases of their cloud storage and data services adoption journey.

This position is designed for individuals who are passionate about technology, customer success, and continuous learning

Ready to make an impact? Join us at NetApp and be part of a team that values innovation, collaboration, and customer success. today and take the next step in your career journey with us

• Act as a technology advisor, connecting business needs to technology solutions and sharing new features to support customer goals.
• Provide architectural recommendations and identify risk mitigation activities.
• Execute customer commitments with NetApp and Microsoft Azure.
• Offer guidance and best practices for deploying NetApp Public Cloud Data Storage services in Azure.
• Monitor usage trends and customer health to identify challenges and optimization opportunities.
• Build impactful relationships with customers, Microsoft, and NetApp teams.
• Translate customer business requirements into technical solutions and executable value plans.
• Collaborate with account teams, cloud specialists, and solution architects to deliver customer value and business outcomes.

• 3+ years of experience in enterprise cloud/software.
• 2+ years in customer-facing roles (e.g., CSM, CSE, CSA, solutions consultant, professional services delivery manager, or network administrator
• In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure and/or AWS).
• Strong understanding of the storage industry, cloud environments, virtualization, and cloud management stacks.
• Experience with ONTAP and Cloud Volumes ONTAP (CVO) is a plus
• Knowledge of data center operations, cloud security, and enterprise IT is desired.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment
• Proven ability to build impactful relationships with customers and internal teams.

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Fluent in French & English (C1/C2 level)
• Azure platform certifications (required within the first 6 months).

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.