Customer Success Manager
il y a 3 jours
Vos missions
Vos missions :
- Accompagner les nouveaux clients dans l'onboarding et la configuration des outils comptables.
- Former les utilisateurs (clients et collaborateurs internes) aux solutions digitales (comptabilité, facturation, pilotage).
- Suivre l'adoption et l'usage des plateformes, analyser les retours clients et proposer des améliorations.
- Identifier les besoins complémentaires (intégrations, automatisations, reporting).
- Assurer un support fonctionnel de niveau 1 et escalader les cas complexes vers les équipes techniques.
- Contribuer à la stratégie de fidélisation et de satisfaction client.
- Participer aux évolutions produit via les retours terrains
Votre profil
Votre profil :
Must-have :
- Connaissance du fonctionnement d'un cabinet comptable
- Maîtrise d'au moins un outil comptable SaaS (Pennylane, Tiime, etc.)
- Maîtrise des outils collaboratifs (O365, …)
- Gestion de la relation client et suivi de KPIs
- Bases en automatisation et interconnexion d'outils
Nice-to-have :
- Notions de data (BI, reporting)
- Expérience sur CRM (Hubspot, Salesforce)
Soft skills
- Sens du service et pédagogie
- Curiosité tech / appétence produit
- Capacité d'analyse et résolution de problèmes
- Communication claire et positive
- Rigueur organisationnelle
- Esprit collaboratif
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