Technical Account Manager

il y a 2 semaines

Paris, Île-de-France Provenir Temps plein


Why You Should Join Us    
Provenir is a global fintech company with offices across North America, the UK, Latin America, India, and Singapore.  Recognized by the Global BankTech Awards as the 2023 "Best Credit and Risk Solution by a Vendor", we help fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning, and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth.  If you'd like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you
 
What You'll Do 
A Technical Account Manager (TAM) is crucial in ensuring clients receive exceptional service and support for technical products or services. As a Technical Account Manager, you will serve as the primary point of contact for technical matters, providing guidance, support, and strategic advice to ensure the successful ongoing usage of our products or services.
You will collaborate closely with cross-functional teams, including sales, engineering, and customer support, to address client needs and drive customer satisfaction.  
 
What's Required
  • Develop and maintain strong, trusted relationships with key stakeholders at client organizations. 
  • Provide technical guidance and expertise to clients during onboarding, implementation, and ongoing usage of products or services. 
  • Be an expert in our products or services, understanding their features, capabilities, and use cases. 
  • Gather feedback from clients and communicate insights to relevant teams for product enhancement and development. 
  • Gather feedback from clients and communicate insights to relevant teams for product enhancement and development. 
  • Manage all work activities and deliverables under the Managed Services umbrella.  
 
Qualifications, Strengths, and Skills
  • A minimum of 5 years of strong hands-on experience in a client-facing support role managing cloud-based, containerized production environments prioritizing customer satisfaction.
  • A Bachelor's degree in computer science, Engineering, or related field (preferred).
  • Project management skills, with the ability to prioritize tasks, manage timelines, and drive results in a fast-paced environment. 
  • Able to handle multiple issues simultaneously with a level of urgency across all. 
  • Provide proactive and regular stakeholder communications internally and externally (either on email, teams, or calls), especially when handling production incidents. 
  • Able to translate highly technical information into understandable communications to non-technical stakeholders. 
  • Language skills in French and English are required.
 
What You'll Love about Us
Our employees are empowered to be curious, forward-thinking leaders. We ask them to explore the uncharted and invent the unimagined. That's what makes Provenir unique. 
We offer comprehensive health and wellness plans.  You will enjoy paid time off and company holidays, flexible and remote-friendly options, along with benefits to plan for your future. 
At Provenir, we recognize that diversity and inclusion make our teams stronger.  We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition.  We encourage people from all backgrounds to apply.

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