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DESKTOP SUPPORT ENGINEER
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GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, emphasizing customer satisfaction and technological excellence. We are dedicated to delivering high-quality services and solutions to our clients, fostering a culture of collaboration and continuous improvement. Our mission is to empower businesses through technology, ensuring they are equipped with the tools and support necessary to thrive in a competitive landscape.
Role Responsibilities- Provide on-site technical support for end-users regarding hardware and software issues.
- Diagnose and resolve technical problems in a timely manner.
- Install, configure, and maintain desktop systems, including software applications and operating systems.
- Assist with network configuration and connectivity issues.
- Perform regular system maintenance tasks, including hardware upgrades and software updates.
- Document support processes and maintain accurate records of issues and resolutions.
- Collaborate with IT teams to implement new technologies and support initiatives.
- Conduct training sessions for end-users on new software and technologies.
- Monitor systems for performance issues and potential risks.
- Manage IT inventory and assist with procurement of IT equipment.
- Ensure adherence to IT security policies and procedures.
- Provide remote desktop support as needed.
- Assist in the rollout of company-wide IT projects and initiatives.
- Respond promptly to service requests and prioritize according to urgency.
- Stay updated on industry trends and emerging technologies.
- Proven experience as a Desktop Support Engineer or similar role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems, including Windows, macOS, and Linux.
- Knowledge of network protocols and TCP/IP configuration.
- Experience with hardware installation and repair.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, ITIL, or similar are a plus.
- Experience with remote support tools.
- Basic knowledge of IT security best practices.
- Ability to handle high-pressure situations and prioritize effectively.
- Experience in documenting technical processes and procedures.
- Highly organized with good time management skills.
- A commitment to continuous learning and professional development.
