Head of L&H Business Management

In this transformation, we strongly believe in AI-Augmentation rather than full blown Automation, and see technology as a way to help our experts focus on their expertise and reduce non value added tasks. SCOR has already started that journey, for example by building AI capabilities allowing to summarize key information from lengthy reports used during Underwriting. In order to deliver this AI Augmentation, developing strong Product Management capabilities, at the cross roads of (re)insurance business expertise and tech, is a strategic imperative.

Within the L&H Transformation team, the specific role of Head of L&H Business Management operations is strategic for the success of our L&H business. Our vision is that AI will help us better manage the full (re)insurance value chain, and especially the treaty administration process, all the way from the submission of a bordereaux or statement of account to transforming this raw data into a structured and standardized output for Experience Analysis, Inforce Management, Retrocession etc. As such, the role is essential in shaping an efficient portfolio management process and supporting the performance of our L&H business.

Key duties and responsibilities

Strategic Product Vision and Leadership

• Ensure the smooth delivery of our current L&H reinsurance operations, including maintenance and improvements brought to our current suite of solutions. 
• Build and deliver a long-term vision of an efficient Treaty Administration and Retrocession process as well as the product(s) and digital capabilities that support it:
  • Map the full end-to-end treaty administration and retrocession process key steps, from creating a new cedant in the systems to inputting and reconciling their statements of accounts and bordereaux
  • Identify the pain points of this process and explore internal and external technological solutions to solve them, e.g. leveraging AI to automate data capture – aim to strike a good balance between global capabilities and standards on the one hand and local empowerment on the other hand
  • Co-build with the relevant stakeholders a market by market vision of the operating model around Treaty Administration
  • Form a technical understanding of the products to be built/ maintained and contribute to product technical design together with other stakeholders (tech architects, data experts etc.)
  • Prioritize key features to be built with your team and stakeholders, always trying to leverage on the Group's existing capabilities rather than creating new ones, all while ensuring local market specificities are captured and managed
  • Ensure outcomes are realistic, prioritized and aligned to strategic goals - the Product Area Lead is the ultimate responsible for product delivery and makes priority calls as needed
• Build an articulate roadmap of how to get from current state (i.e. products and processes already in place) to desired vision, with clear quarterly OKRs, and share it with key stakeholders
• Main responsible for the agile governance process around Treaty Administration & Retro operations:
  • Leads Business Analysts, ensuring business requirements are turned into concrete and clear delivery items for tech teams
  • Leads and seeks feedback from Subject Matter Experts (Data, TAs, UW & Claims teams…), who provide the necessary deep business knowledge to achieve the vision
  • Empowers teams to shape their roadmap and vision within the Product Area key strategic initiatives
  • Manage financials in alignment with financial cost controlling department
  • Maintains strong communication with the other POs, L&H transformation lead and stakeholders and carefully takes their needs into consideration
• Engage with the relevant stakeholders (finance, local technical accounting teams, data, market heads, claims teams, Experience analysis teams etc.) to ensure treaty administration acts as an enabler of both operational efficiency and treaty performance management
• Facilitate regular communication and updates to stakeholders on progress, outcomes, and challenges.
• Constantly align product goals with business objectives through ongoing collaboration.
• Manage dependencies with other key teams and product areas but also to frame together a strong vision of the key data points to be collected across the treaty underwriting process, medical underwriting process, claims referrals process, Experience analysis process etc. to deliver on our vision.
• Be a visionary facilitator, articulating inspiring purpose, empowering and bringing people together.
• Navigating assertively & accommodating look for diverse views, seeking and applying feedback.
• Support Product Owners and Scrum Masters in applying agile principles effectively.
• Developing a team culture participation, engaging and fostering a high performing, empowered, and collaborative team culture.
• Identify skill gaps and support development opportunities across teams.
• Ensure timely and quality delivery of product increments.
• Track and report on Objectives and Key Results (OKRs) and key performance indicators (KPIs) and outcomes.
• Drive continuous improvement in delivery processes and product quality.
• Ensure adherence to organizational standards, policies, and compliance requirements.
• Manage budgets and resource allocation within the product area.
• Encourage experimentation and innovation within product teams.
• Evaluate product performance and customer impact to inform future investments.

Stakeholder Engagement

• Engage with the relevant stakeholders (finance, local technical accounting teams, data, market heads, claims teams, Experience analysis teams etc.) to ensure treaty administration acts as an enabler of both operational efficiency and treaty performance management
• Facilitate regular communication and updates to stakeholders on progress, outcomes, and challenges.
• Constantly align product goals with business objectives through ongoing collaboration.
• Manage dependencies with other key teams and product areas but also to frame together a strong vision of the key data points to be collected across the treaty underwriting process, medical underwriting process, claims referrals process, Experience analysis process etc. to deliver on our vision.

Team Enablement & Coaching

• Be a visionary facilitator, articulating inspiring purpose, empowering and bringing people together.
• Navigating assertively & accommodating look for diverse views, seeking and applying feedback.
• Support Product Owners and Scrum Masters in applying agile principles effectively.
• Developing a team culture participation, engaging and fostering a high performing, empowered, and collaborative team culture.
• Identify skill gaps and support development opportunities across teams.

Delivery Oversight

• Ensure timely and quality delivery of product increments.
• Track and report on Objectives and Key Results (OKRs) and key performance indicators (KPIs) and outcomes.
• Drive continuous improvement in delivery processes and product quality.

Governance & Compliance

• Ensure adherence to organizational standards, policies, and compliance requirements.
• Manage budgets and resource allocation within the product area.

Innovation & Value Creation

• Encourage experimentation and innovation within product teams.
• Evaluate product performance and customer impact to inform future investments.

Required experience & competencies

Experience:

• Demonstrable Product Owner experience & mindset
  • Strong experience in L&H (re)insurance, with a good understanding of the full L&H reinsurer value chain (from pricing, underwriting, to treaty administration and claims)
  • Good knowledge and experience in managing core L&H (re)insurance operations
  • Accomplished leader, who has already managed teams
  • Experience in leading successful transformations, with a proven track record of new product delivery and process reengineering.

Personal Competencies:

• Visionary mindset, eager to challenge the status quo
  • Ability to frame and co-build a vision together with other key stakeholders, and to create excitement around that vision
  • Enthusiast leader, with a positive mindset, who inspires trust to the teams
  • Strong stakeholder management capabilities, with experience in navigating complex organizations
  • Comfortable working in a highly international environment, where English is the daily working language.

Digital Competencies:

• High level understanding of the key tech concepts that make you relevant as a Product Manager
  • Vision and general interest for tech and innovation
  • Ability to efficiently interact with a tech team, including architects, UX designers, developers, data engineers, infrastructure teams etc.
  • Knowledge and experience working with main Product Management, Design an Devops tools (e.g. Azure Devops, Confluence/ Jira, Figma etc.)

Required Education 

• No specific education requested, experience being what matters most for this role – we will equally consider applications from people with a Masters' degree in Actuarial Sciences, Insurance management, IT, Data Science, Business Administration