Senior Account Manager for Business

Location

Bordeaux

Employment Type

Full time

Location Type

Hybrid

Department

FINANCE & LEGAL

Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the role:

Join Back Market Pro, the B2B division of Back Market. The business unit was launched less than 3 years ago, still at its premise and as we are getting bigger every month, so we look for a Senior Account Manager for our sellers operating in Europe and the UK.

We're seeking a proactive and strategic relationship builder, passionate about unlocking business opportunities in a fast-paced, international environment. You'll identify and onboard top merchants, act as their main contact, and support their business development on Back Market Pro. By building strong partnerships and leveraging data insights, you'll optimize performance and shape our B2B strategy. This is a great opportunity to have real impact and grow your expertise within a dynamic, international team.

Your mission if you accept it:

• Lead the program management to ensure convergence between Back Market Pro and Back Market B2C by setting the right action plan, execute it and track it.
• Identify and find the right sellers to meet Back Market B2B customer needs, both during tenders' processes and traditional online market place model
• Be able to successfully pitch Back Market B2B offer, needs and challenges to the targeted merchants
• Manage and coordinate cross-functionally the onboarding of these interested sellers on Back Market Pro
• Once onboarded, be the primary point of contact for sellers to develop their business by maximizing stock visible on the platform and drive price optimization
• Manage a portfolio of key sellers, build a long-lasting relationship with them and support their daily needs.
• Own their Sales and Quality performance on Back Market Pro websites/perimeter in Europe, mainly in France, Belgium, UK (rest of Europe later)
• Feed and monitor your portfolio by providing a consultative, solution oriented sales, marketing and logistic approach
• Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
• Lead cross-team projects to tailor solutions for our Sellers
• Be proficient leveraging data to track sellers performances and analyze trends and create projection
• Highly contribute to Back Market business growth by working cross functionally within Back Market B2B and other Account Manager from Back Market Core
• Collect sellers' feed-back to influence and help elaborate Back Market B2B strategy organization with cross team (Product, Tech, Sales team's)

Skills required:

• 5-10 years of experience in marketplaces
• Fluent French and English speaker
• Previous experience in e-commerce or fast-growing startup is preferred
• Previous experience in B2B world is preferred
• Ability to manage multiple projects/operation topics at the same time, on different geographical perimeter if a must
• Proven customer portfolio management skills
• Proven project management experience with success in managing deadlines, customers, and schedules
• SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
• You are confident in business and technical conversations and can break down complex concepts for anyone to understand