Team Lead

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?Are you looking for a work environment that values trust, proactivity, and autonomy?Are our Engineering principles aligned with your vision?Then Pennylane is the right place for you Our visionWe aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.About usPennylane is one of the fastest growing Fintechs in France (and soon to be in Europe)In 5 years of existence, we've managed to :Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountantsRaise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...‍‍‍ Grow from 7 cofounders to 900 happy Pennylaners : we're now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of EuropeEarn the trust of thousands of customers and accounting firms and obtain outstanding ratingsAlready more than 700,000 small and medium-sized enterprises (SMEs) and over 5000 accounting firms use Pennylane in FrancePosition OverviewThe Team Lead Technical Support is a strategic leadership role responsible for defining the team's vision, mission, and strategy while ensuring alignment with, partners, departmental and company objectives. This position focuses on strategic oversight, resource planning, and performance optimization rather than day-to-day operational management.Team Structure:Internal team: 25 people managed through 2 managersOutsourced team: 40 people managed through 1 outsourcing partner>> Key Responsibilities Strategic Leadership & VisionDefine and communicate the team's vision, mission, and strategic directionEnsure alignment with departmental and Pennylane's overall objectivesSet priorities and mobilize resources based on team, departmental, and company goalsMake strategic decisions with broad impact (departmental scale) based on KPIs and risk/opportunity analysisDefine quarterly team objectives in alignment with overall Support team goals set by the Head of Support Team ManagementSupervise individual contributors (ICs) and/or Assistant Team Leads (ATLs)Lead through strategic guidance, planning, and resource allocationManage and coordinate an outsourced team through a third-party partnerDevelop a macro-level view of team talent across both internal and external resourcesDefine collective and individual skill development paths aligned with strategic objectivesBuild team cohesion around common goals while fostering a motivating environment and upholding company values Resource & Performance ManagementOrganize resource management (forecasting, hiring plans) for both internal and external teamsEvaluate and optimize collective performance over the medium and long term across all resourcesMonitor team objective achievement and adjust action plans accordinglyOrganize resources and implement effective processes to optimize overall performanceMaintain critical oversight of team processes and working methodsEnsure effective coordination between internal teams and outsourcing partners Communication & CollaborationEnsure high-level internal and external communication regarding vision, key milestones, and risks/opportunitiesCommunicate information clearly and appropriately, sharing the right level of detail with the right people at the right time while respecting confidentiality requirementsEnsure effective cross-team and cross-departmental collaborationManage the relationship with the outsourcing partner to ensure alignment and performanceProvide management visibility on analyses and implemented solutions Risk Management & Quality AssuranceContinuously assess risks and opportunities and take initiatives to address themHandle complex escalations and sensitive interpersonal conflictsGuarantee customer experience standards and take necessary measures to maintain/improve overall qualityEnsure consistent quality standards across both internal and external teams>> Required Qualifications ExperienceMinimum 5 years of management experience, including at least 3 years as a manager of managersExperience managing outsourced teams and vendor relationshipsFluent in English - mandatorySignificant experience in customer relations and large portfolio managementNecessary technical competencies in Support OperationsProven ability to coordinate large-scale operations (65+ team members across internal and external resources) Leadership CompetenciesStrategic thinking and vision-settingStrong decision-making abilitiesExcellent communication and stakeholder managementResource planning and optimizationPerformance management and team developmentConflict resolution and escalation managementVendor and partner managementWhat do we do to make your work life easierWherever you are based, you will get 25 vacations days paid by PennylaneYou'll have a competitive compensation packageYou'll get company shares to enjoy a piece of the success story you're building with usYou'll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it Through our partner Gymlib, you'll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellnessYou'll have access to Busuu to perfect your English or your FrenchYou'll get the latest Apple equipmentDepending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zoneWe are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.Who are we looking for ?To thrive at Pennylane, you need :To speak English (level is assessed and appreciated according to the department you're applying to)To be energized by an ever-shifting work environmentTo be highly collaborative (within your team or other stakeholders)Sufficiently experienced to prioritize business-led actions on your day to day activityWe know that some people are less likely to apply than others, if they don't feel like they meet the full list of criteria.If you're hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.We also want to emphasize that we fully embrace diversity, equity and inclusion and that we're doing our best to create a safe and inclusive environment.We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.