Hotel Booking Advisor

il y a 2 semaines

Paris, Île-de-France PO Enterprises Temps plein 25 000 € - 40 000 € par an
About the job Hotel Booking Advisor

About the Role:

We are seeking a motivated and detail-oriented Hotel Booking Advisor to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Advisor, you will assist customers with booking hotel accommodations, answer inquiries, and provide excellent support to ensure a seamless experience for all clients.

If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we would love to hear from you

Responsibilities:
  • Assist customers with booking hotel rooms and related services through phone, email, or online channels.
  • Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
  • Address customer concerns or inquiries with professionalism and courtesy.
  • Ensure all bookings are processed accurately and in a timely manner.
  • Collaborate with hotel partners to resolve issues and improve booking efficiency.
  • Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
  • Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.
Qualifications:
  • Previous experience in a customer service or reservations role is preferred.
  • Strong communication skills (both verbal and written).
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Basic knowledge of hotel booking platforms and reservation systems is a plus.
  • High attention to detail and commitment to providing an excellent customer experience.
  • Self-motivated and able to work independently with minimal supervision.
  • Availability to work flexible hours, including weekends and holidays as needed.
Benefits:
  • Competitive salary with performance-based bonuses.
  • Health and wellness benefits (specific benefits may vary by location).
  • Training and development opportunities to advance your career.
  • Work-from-home flexibility with a collaborative team environment.

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