Commercial Quality Officer
il y a 16 heures
Support the CCH International entity's Quality team in the daily operational activities and help the team ensure business unit compliance to procedures and systems, GDP, applicable regulations and guidelines for OTC, food supplements, biocides, medical devices and cosmetics.
Scope : all CCH International export regions/markets
Tasks and ResponsibilitiesUnder the supervision of the Commercial Quality Manager:
Pharmaceutical Operations Management:
Participate in the daily pharmaceutical operations.
Handle the daily operational requests from CCHI distributors, partners and support functions (temperature excursions, product related questions, warehousing and transport quality related requests etc.)
Support with product/batch documentation collection and preparation as required for transport/export activities
Product Quality and Safety:
Manage customer complaints from all markets: log the complaints in the system, ensure investigation is made by the appropriate quality team, review investigation outcome and close the complaint
Escalate major/critical complaints to his/her manager
Report necessary quality defects to his/her manager.
Training and Supervision:
Participate in the training of staff on good pharmaceutical practices: prepare training material, organizing sessions, delivering training etc.
Documentation and Compliance:
QMS activities, notably document management : participate in defining and implementing quality policies.
Participate in internal and external audits and in preparation and follow-up of inspections.
Change and Deviation Management:
Participate in changes and deviations management with various levels of investigation to identify risks, root causes, and associated CAPAs.
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