Essential Implementation Manager

il y a 2 semaines

Paris Remote, France 360Learning Temps plein
As our new  Essential Implementation Manager, you will join our Professional Services team, the team responsible for delivering smooth, fast, and high-quality onboarding experiences for  our new  mid-market (Essentials) customers. You will :
- Manage all phases of the implementation lifecycle - from Sales handover and discovery to platform launch and handover to Support- blending project management, platform configuration, learning strategy, and integration of the platform into HR customer's ecosystem. - Work closely with clients to understand their objectives, design their platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic advice on content organization and learner engagement to maximize adoption.  - Ensure successful go-lives, high customer satisfaction, and consistently high-quality deployments, while also helping capitalize on and improve internal processes. 
Your impact will be measured through timely go-lives, customer satisfaction, and the quality and reliability of each deployment you deliver and capitalization on our processes. Within one month, you will:
  • Complete our onboarding program and become proficient in the tools, project management, and technical integration that drive our projects
  • Get to know our culture, Convexity
  • Gain a strong understanding of how the Business Teams collaborate to ensure customer success.
  • Learn our product and service offerings
  • Shadow ongoing projects to observe best practices and understand our implementation approach.
Within three months, you will:
  • Begin managing your first Essential implementation projects, taking ownership with the support of your coach.
  • Implement key integrations (SSO, HRIS, third-party tools), provide technical guidance, and troubleshoot issues.
  • Define your quarterly priorities in alignment with the Professional Services Team's objectives.
  • Develop our internal knowledge base in Confluence and Trello, sharing resources and insights that help the Essential Manager department scale effectively.
Within six months, you will:
  • Successfully launch new Essential clients on the 360Learning platform.
  • Articulate the value and business impact of the 360Learning ecosystem.
  • Build scalable, repeatable material  and processes to build and  continuously improve our project delivery.
  • Maintain product expertise throughout client enablement projects with the LEC team.
Within twelve months, you will:
  • Help onboard and mentor a new implementation manager joining the team.
  • Contribute to our internal knowledge base by documenting best practices and lessons learned.
  • Collaborate with partners to enhance the value of our services.
The Skill Set:
  • 3+ years in a customer-facing role such as Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing learning & development projects.
  • Experience deploying SaaS products, ideally in HR or learning technology.
  • Ability to manage end-to-end projects with multiple stakeholders, prioritizing tasks across concurrent implementations.
  • Hands-on experience with integration (flat file, APIs, SSO) or strong interest for integration's topics.
  • Solution-oriented mindset with a strong client-first approach in all interactions.
  • Structured, rational, and analytical; able to manage complex priorities efficiently.
  • Recognized for excellent listening and teaching skills; able to convey ideas clearly and concisely, both verbally and in writing.
  • Self-starter comfortable in a results-oriented, fast-paced environment.
  • Fluent English (US/UK) / B2 level or equivalent (FR, DE)
  • Enthusiasm for our working environment explained here: 
What we offer:
  • Compensation: Package includes base salary, a variable component, and equity
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
  • Balance: Flexible hours, full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
  • Corporate Social Responsibility: Review our CSR Charter:
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: & find out more about the teams, product, and processes
Interview Process:
  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with our Learning Engagement Consultant Coach
  • Case Study Meeting (to prepare at home) with our LEC Coach and our Solution Deployment Manager Coach
  • Clarification Meeting with our Head of Professional Services EMEA
  • Culture Fit Meeting with our VP Global Professional Services
  • Ref Checks
  • Offer
Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you

  • Essential Implementation Manager

    il y a 12 heures

    Paris, France 360Learning Temps plein

    Essential Implementation Manager - EMEA 360Learning As our new Essential Implementation Manager, you will join our Professional Services team, which is responsible for delivering smooth, fast, and high‑quality onboarding experiences for our new mid‑market (Essentials) customers. You will: Manage all phases of the implementation lifecycle – from sales...

  • AI Implementation Manager

    il y a 4 jours

    Paris, Île-de-France IQGeo Temps plein

    About the RoleProject Management: Lead the implementation process, including planning, execution, and monitoring. Ensure projects are delivered on time, within scope, and meeting expectations.Client Relationship: Build and maintain strong relationships with clients, understanding their needs and advocating for their success.Stakeholder Communication:...

  • Implementation Project Lead

    il y a 2 jours

    Paris, France FE fundinfo Temps plein

    A financial data provider in Paris is seeking an experienced Implementation Project Manager to lead client onboarding and manage implementation projects. The candidate will be responsible for driving projects from requirements gathering to successful go-live while collaborating closely with technical teams. Strong project management experience and solid SQL...

  • Trade Marketing Manager Parfums

    il y a 2 semaines

    Paris, Île-de-France ESSENTIAL PARFUMS Temps plein

    CONTEXTEDepuis 2018, Essential parfums démocratise l'accès à la belle parfumerie tout en célébrant le savoir-faire des parfumeurs.En s'associant aux plus grands parfumeurs, en éliminant le packaging superflu et les intermédiaires, et en intégrant le développement durable comme socle de création, Essential Parfums invente sa propre définition de la...

  • Implementation Manager

    il y a 2 semaines

    Paris, France Beamy Temps plein

    **\uD83C\uDF08 Diversity, Equity, Inclusion and Belonging**- In any SaaS business, successful implementation is key to ensuring success with the customer. That’s why we’re looking for a talented person to join the Services team. Our clients are large industry, retail, banking, and insurance accounts. You will work with various individuals, including...

  • Implementation Manager

    il y a 1 semaine

    Paris, France Aletiq Temps plein

    Aletiq is building a first of its kind technical data platform for industrial manufacturing. Manufacturers still operate in a way in which data is fragmented, operational teams are siloed and errors are a source of recurrent quality problems. With manufactured products becoming increasingly complex, the existing model and tools to support it are not...

  • Implementation Manager

    il y a 7 jours

    Paris, France Getpro Temps plein

    **ENTREPRISE** - ** Description** : Plateforme digitale qui améliore l'expérience des collaborateurs en entreprise et qui permet de construire, d’automatiser et de faire vivre des parcours de l'onboarding à l'offboarding - ** Année de création**: 2017 - ** Cœur business **:HRTech - ** Taille **:42 personnes - ** Localisation**: Paris...

  • Implementation Manager

    il y a 6 jours

    Paris, Île-de-France Checkout Temps plein

    Company DescriptionWe're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most...

  • Senior HRIS

    il y a 9 heures

    Paris, France Next Ventures Temps plein

    A leading consultancy firm is seeking an experienced Senior Project Manager to lead HRIS implementation projects. This role requires at least 15 years of IT/Business Project Management experience and deep expertise in integrating HR and payroll systems. Proficiency in Agile methodologies and stakeholder management is essential, along with certifications such...

  • CRM Implementation Specialist — Hybrid

    il y a 2 jours

    Paris, France webCRM – an efficy product Temps plein

    A leading European CRM solution provider is seeking a skilled CRM Consultant to understand client needs and ensure successful implementation of their CRM system. The ideal candidate should have analytical skills, experience with CRM/ERP implementations, and be able to manage multiple projects. Communication in French and English is essential. This role...