Responsable des Opérations Spa

Responsable des Opérations Spa

• JR-03938

• Spa & Wellness

• Full time

• Permanent

• Mandarin Oriental, Paris

MANDARIN ORIENTAL PARIS is looking for a Spa Operation Manager to join our Spa Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Spa Department in Paris, the Spa Operation Manager is responsible for managing the Spa service and achieving financial objectives, customer service, FLHSS and employee satisfaction.

As Spa Operation Manager, you will be responsible for the following duties:

• Daily supervision of Spa operations (reception, treatments, maintenance, hygiene, scheduling, etc.)
• Management, training, and support of the teams (therapists, receptionists, attendants)
• Monitoring service quality and ensuring compliance with the establishment's and brand's standards
• Managing staff schedules and client appointments
• Tracking and analysing performance indicators (occupancy rate, revenue, client satisfaction, productivity)
• Managing stock and product orders for the Spa (oils, consumables, linens, etc.)
• Monitoring suppliers and controlling operating costs
• Participating in the implementation of new offers, promotions, and commercial partnerships
• Handling client complaints and implementing corrective actions
• Coordinating with other departments (accommodation, food & beverage, maintenance, housekeeping) to ensure a smooth and consistent guest experience
• Preparing and analysing monthly activity reports
• Participating in internal and external audits to ensure compliance with procedures and hygiene standards

As Spa Operation Manager, we expect from you:

• Education in hospitality, spa management, or wellness (hotel school, beauty therapy diploma, luxury management, etc.)
• Successful experience in the operational management of a Spa within a hotel or high-end wellness center
• Strong sense of service and commitment to guest excellence
• Natural leadership, team spirit, and ability to motivate and unite others
• Rigor, organizational skills, and attention to detail
• Excellent communication and administrative management skills
• Good command of Microsoft Office Suite and Spa management software
• Professional proficiency in English required; an additional language is an asset

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris"