Manager, Account Management

Dream Big. Go Beyond. Be Unstoppable.
About Us
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Kyriba is hiring a talented First Line manager for the EMEA Account Management team. This role is focused on both achievement of sales quota, as well as strategic management of customer renewals, and direct management of team members.

The position requires leadership, strong account management, business development and communication skills with the ability to gain cross functional internal credibility and support for the mission. Key Performance Indicators include the ability to grow and develop the team, current clients as well as develop and close on a pipeline of new client business. KPI's will include Current Client Revenue Growth and Retention, meeting quarterly and annual quota targets, team Pipeline Development and hiring and employee development and retention.

The Manager, AM must be able to identify, understand and resolve business challenges of clients and prospects to assure customer satisfaction through all stages of the relationship. Must be able to establish, grow and maintain strong relationships throughout the customer base.

What You'll Do

• Hire, help onboard, and develop members of the account management organization.
• Support a mixed profile of customer accounts including SMB/Mid-Market, Enterprise, and select Strategic accounts.
• Serve in a player-coach role as the team is onboarded and develops to full capacity.
• Accurately Forecast Revenue on an ongoing basis and ensure appropriate updates in Salesforce.
• Serve as an escalation path both to internal team members and customers on an as-needed basis.
• Develop and nurture pipeline for team members.
• Manage and lead a team of approximately 5 individuals within the account management organization.
• Support strategic business reviews of client accounts.
• Develop and grow relationship with clients, enabling solution expansion and upsells.
• Coordinate activity involving other business partners at Kyriba, including CSMs, Professional Service, Solution Engineers, Finance, Development, and other stakeholders.
• Responsible for timely and strategic management of customer renewals, including protection from potential churn.
• Effectively differentiate Kyriba offerings from competitive alternatives and create customer preference for Kyriba offerings, based on that differentiation.
• Work with partners as needed for both customer-specific account strategies as well as overall portfolio support and growth.
• Manage internal escalations as required, ensuring accountability from other supporting teams within Kyriba.
• Effectively negotiate with multiple levels of customer management, resulting in successful closing of the sale.

What You Bring

• Previous Management experience at a SaaS company.
• 4+ years of Sales and/or Account Manager experience.
• Extensive Experience with Renewal Strategy and negotiations.
• Knowledge of and experience in the Treasury Software / Accounting software industry.
• Diverse experience in the fields of product marketing, management, professional services, and communications.
• Existing network and contacts.
• Problem Solver.
• Strong evaluator, "can do" approach.
• Flexibility and resiliency; self-supporting.
• Ability to hit the ground running with a short training period.
• Account and Pipeline Management.
• Attention to detail and ability to follow through.
• Influencer, credible and well organized.
• Strategic thinker/planner and results oriented.
• Willingness to share information and pitch in when needed.
• Ability to understand constraints of others.
• Bachelor's degree or equivalent experience.
• Fluent French and English language skills
• Hybrid work environment

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
• Put our Customers' Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other's contributions. We empower each other through honesty, respect, trust and transparency.
• Work as One Team: We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at Requests will be handled confidentially and in accordance with applicable local laws.