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Counter Manager, Le Bon Marche
il y a 3 jours
ILIA is seeking an experienced and highly motivated Counter Manager to lead our presence at Le Bon Marché and Oh My Cream. This individual should be passionate about clean beauty and motivated to educate consumers who may be new to our brand. The Counter Manager will champion our brand values, elevate the client experience, and drive sustainable business growth through artistry, education, and strategic retail execution.
This role plays a critical part in building brand loyalty and performance within our key retail locations. The ideal candidate is entrepreneurial, service-oriented, and energized by building relationships with clients.
This role is a Field Sales role and will be primarily on-site at Le Bon Marché but may be occasionally asked to travel to Oh My Cream locations and other venues for marketing or training events.
Responsibilities
Sales, Client Experience & Events
Lead by example to achieve and exceed individual and counter sales goals
Serve as the primary brand ambassador for ILIA at Le Bon Marché, delivering a consistently elevated client experience
Analyze sales performance, competitive activity, and client insights to identify growth opportunities and partner with management on strategic initiatives
Drive key retail metrics including units per transaction and average order value through strong selling and clienteling practices
Support and execute all in-store events, including retail animations, PR events, press activations, and brand shootings as needed
Ensure ILIA brand standards are delivered at every client touchpoint—both in-store and during special events
Artistry & Education
Maintain expert-level product knowledge to educate clients and support customer acquisition and retention
Execute all education initiatives, tools, and brand programs with consistency and excellence
Support training sessions, both virtual and in-store
Team Leadership, Operations & Stock Management
Build, coach, and develop a high-performing team that is motivated, knowledgeable, and results-driven
Maintain consistent counter coverage and punctuality, addressing scheduling issues in real time
Own stock management at Le Bon Marché, ensuring sufficient inventory levels at all times to support business needs
Partner closely with the Managing Director, EME to forecast stock needs and plan replenishment strategies
Track order deliveries in collaboration with the Operations team and ensure timely follow-up
Manage stock reception, organization, and overall stockroom standards at Le Bon Marché
Identify and escalate operational challenges to ensure timely resolution
Visual Merchandising & Brand Presentation
Uphold the highest visual merchandising standards, ensuring the counter is clean, organized, and always brand-right
Ensure all displays, testers, and visuals are updated on time for new product launches and brand initiatives
Partner with store teams and HQ to ensure VM guidelines are executed accurately and consistently
Communication & Partnership
Maintain clear and consistent communication with store leadership, category managers, and ILIA HQ
Share weekly and monthly sales results, business insights, inventory updates, and performance recaps with the Managing Director, EME
Build strong partnerships with Le Bon Marché stakeholders by providing key trends, commercial insights, and category feedback
Monitor inventory levels, track out-of-stocks, and ensure timely replenishment in partnership with Operations and management
2–4 years of experience in prestige beauty and/or skincare retail; experience in Le Bon Marché preferred
Minimum 1 year of people management experience, with a proven ability to lead and develop high-performing teams
Demonstrated success achieving KPIs through exceptional service and strong selling skills
Confident communicator with strong interpersonal skills and a client-first mindset
Ability to remain agile and solution-oriented in a fast-paced retail environment
Commitment to upholding ILIA brand and presentation standards at Le Bon Marché and Oh My Cream
Entrepreneurial, competitive, and self-motivated with a passion for clean beauty
What we would like to offer...
Competitive salary
Bonus Opportunity
Health Benefits
Paid time off
ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
About ILIA
ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn't been done before.
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