Lead Quality Manager H/F

il y a 2 semaines


Paris, Île-de-France PROVIDE IT RECRUTEMENT Temps plein

FICHE DE POSTE – Lead Quality Manager (ITIL)

CDI – Client final, leader européen des paris sportifs

Paris | Télétravail : 2–3 jours/semaine

Salaire : selon expérience

Rejoignez un leader européen sur un rôle clé

Intégrez l'équipe Méthodes & Qualité d'un acteur majeur des paris sportifs et devenez l'un des garants de la
stabilité
, de la
performance
et de la
qualité de service
d'un SI à très fort trafic.

Vous pilotez les processus
Incidents
&
Problèmes
, animez le pôle QM et contribuez directement à l'amélioration continue et à la fiabilité des opérations.

Vos missions

Quality Management

  • Suivi & priorisation incidents / problèmes
  • Pilotage des résolutions & RCA
  • Construction et suivi des plans d'actions
  • Sécurisation des MEP & continuité de service
  • Animation des comités RUN
  • Analyse des trends & KPIs
  • Capitalisation et mise à jour de la base de connaissances

Lead Quality Manager

  • Animation et coordination du pôle QM (2 ETP)
  • Point d'escalade opérationnel
  • Devoir d'alerte auprès du management
  • Optimisation des processus & pratiques
  • Support au pilotage quotidien
  • MOA
    Jira Service Management
    (évolutions, POC, feedback)

Process Owner

  • Propriété des processus Incidents & Problèmes
  • Mise à jour & amélioration continue des documentations

Interlocuteurs

Service Client
• Marketing
• Production
• Opérations
• Support interne/externe
• Partenaires

Profil recherché

Soft skills

Leadership
• Autonomie
• Rigueur
• Résilience
• Relationnel
• Sens du service

Techniques

  • Expertise
    ITIL
  • Expérience
    Agile / SAFe
  • Connaissance
    AWS
  • Maîtrise
    Jira / Confluence
  • Anglais professionnel

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