Lead Quality Manager H/F
il y a 2 semaines
FICHE DE POSTE – Lead Quality Manager (ITIL)
CDI – Client final, leader européen des paris sportifs
Paris | Télétravail : 2–3 jours/semaine
Salaire : selon expérience
Rejoignez un leader européen sur un rôle clé
Intégrez l'équipe Méthodes & Qualité d'un acteur majeur des paris sportifs et devenez l'un des garants de la
stabilité
, de la
performance
et de la
qualité de service
d'un SI à très fort trafic.
Vous pilotez les processus
Incidents
&
Problèmes
, animez le pôle QM et contribuez directement à l'amélioration continue et à la fiabilité des opérations.
Vos missions
Quality Management
- Suivi & priorisation incidents / problèmes
- Pilotage des résolutions & RCA
- Construction et suivi des plans d'actions
- Sécurisation des MEP & continuité de service
- Animation des comités RUN
- Analyse des trends & KPIs
- Capitalisation et mise à jour de la base de connaissances
Lead Quality Manager
- Animation et coordination du pôle QM (2 ETP)
- Point d'escalade opérationnel
- Devoir d'alerte auprès du management
- Optimisation des processus & pratiques
- Support au pilotage quotidien
- MOA
Jira Service Management
(évolutions, POC, feedback)
Process Owner
- Propriété des processus Incidents & Problèmes
- Mise à jour & amélioration continue des documentations
Interlocuteurs
Service Client
• Marketing
• Production
• Opérations
• Support interne/externe
• Partenaires
Profil recherché
Soft skills
Leadership
• Autonomie
• Rigueur
• Résilience
• Relationnel
• Sens du service
Techniques
- Expertise
ITIL - Expérience
Agile / SAFe - Connaissance
AWS - Maîtrise
Jira / Confluence - Anglais professionnel
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