Operations management

Who we are
You. Better. With Alan.
Alan's vision is to make prevention the new norm of care for all.
Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We're building a
vertically integrated health partner
that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer -
we create the most member-centric healthcare experience.
Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with
35K+ companies
of all sizes, serving more than
950K+ members
, and have reached
680M+
in ARR.

Our team of
700+ people
(still growing) operates across
France , Spain , Belgium , and Canada .
How we do it ?
About
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us — We're obsessed with helping our members live healthier

• Mission is the Boss
  : long-term thinking, seeking our mission success above all else.
• Member & customer-led:
  obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence — We hire the best people and give them platform to succeed

• Champions of excellence:
  extremely high standards and talent density.
• Distributed ownership:
  accountable enlightened despots, everyone owns their decisions and results.
• Radically transparent
  : all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together — We help each other improve through honest feedback and bold thinking

• Optimistic alchemy:
  optimists who collaborate with genuine care and support teammates.
• Empathetic challengers:
  direct, caring feedback combined with praises to help each other grow professionally
• Bold & creative contrarians:
  think differently to achieve greatness, try new approaches

How we move fast — We fight complexity and focus on what matters most

• Disciplined in execution:
  taking decisive actions with focus that compounds success over time
• Fight for simplicity:
  only high impact processes, smart frugality

Operations at Alan
Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully.

This Means

• Bringing the ops perspective into Alan strategy
• Building our organisation and processes to deliver the vision to allow further disruption and product diversification
• Monitoring and running those processes internally or externally on a daily basis
• Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation

We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.)

You'll be joining 30+ talented, committed, passionate Ops team members from five different countries. As we grow, expand and diversify our business our operations are becoming ever more complex and our challenges ahead have never been as exciting

The challenges
We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is delight our member everywhere as we keep on scaling and building new services.

We move fast and are proud to tackle big problems One of our core value is ownership : we expect you to tackle Company problems from end to end with a long-term focus, acting as a leader on behalf of the entire Company, never saying "it's not my job" and being accountable for your actions.

Example of missions our team is covering and in which you could be involved:
Strategy / Ownership
:

• Define Ops strategic vision on Company's key topics, drive alignment on priorities at Company level to turn our vision into reality
• Develop a strong understanding of landscape and market trends, define priority use cases, explore build/buy/partner options, etc.

Build
:

• Own and implement strategic projects (such as the launch of new insurance products, internalisation of processes, creation of new health services offering)
• Industrialize to reach operational excellence by building a granular understanding of our operations, tracking operational and financial efficiency, identifying risks and areas of improvement and implementing plans (automation for instance)

Run
:

• Perform, monitor and scale daily business operations
• Supervise and grow the team of insurance operators or health professionals
• Handle external partnerships (teleconsultations, etc.)

People growth
:

• Coach and mentor team members helping them grow and offering the right platform to learn.
• As a senior member of the team, we expect you to edit the way we work and make sure team members continuously get feedback and develop new skills.

If you have some of the following, you may be a great fit

• You have at least 2 years of professional experience in Operations management or entrepreneurship
• You are fully fluent in English and Spanish/French/Dutch
• You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)
• You are capable of building automations (Zapier, n8n…)
• You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress
• You are strong at optimizing processes while never compromising with members' delight
• You are comfortable in fast-paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency
• You love to collaborate with transversal teams, not afraid to be hands-on nor to challenge past decisions.

For this role we are looking to hire within the C0-E level range based out of France, Belgium or Spain.

Perks & Benefits
At Alan, we believe that
being in good health is a basic need
, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are
happy, efficient and spend only high-quality time
with co-workers.

Therefore, we offer:

• Fair rewards
  . Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office
  . Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.
• All the tools you need
  . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours
  . Organize your time as you wish.
• Delightful healthcare insurance:
  Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport
  . Country-specific commuter benefits.
• Learning & Training opportunities
  . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching
  : At Alan, coaching isn't just a perk -
  it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
  Learn more about our coaching culture
  .
• Parental leave
  . Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box,
we'd love to hear from you.
Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman
: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.