Lead Workstation

il y a 6 jours

Paris, Île-de-France Buy the way Temps plein

À propos de l?entrepriseEntreprise tech internationale, pionnière dans son domaine, elle développe des plateformes digitales utilisées par des millions d?utilisateurs à travers le monde. L?environnement est innovant, dynamique et orienté produit, où la technologie est au c?ur de l?expérience utilisateur et collaborateur.

Le posteNous recherchons un(e) Lead Workstation & Support Interne pour piloter l?activité de support IT interne et accompagner la transformation digitale des équipes.

Vous jouerez un rôle clé au sein de l?équipe Employee Experience (EX) et serez responsable d?une roadmap stratégique 2026 axée sur l?automatisation, l?innovation et l?excellence opérationnelle.

Vos missionsLeadership & excellence opérationnellePiloter l?équipe Support & Workstation avec une posture player-coach et hands-on

Définir, suivre et optimiser les KPIs de performance

Former et accompagner l?équipe sur les nouvelles technologies et bonnes pratiques

Gestion du parc informatiqueGérer et optimiser un parc multi-OS (macOS / Windows / Linux) via JAMF et Intune

Déployer des blueprints de sécurité et améliorer la qualité des données IT

Intervenir sur des incidents techniques complexes (niveau 2/3)

Projets stratégiques 2026Automatisation du support : déploiement de solutions IA (ex. Dust AI), catégorisation intelligente des tickets, workflows automatisés (Zapier)

Modernisation des outils collaboratifs : migration vers Google Meet / Rooms / Voice et modernisation des salles de réunion

Gouvernance SaaS : optimisation des licences et des coûts via des outils de type Torii / Trelica

Data quality & inventory management : fiabilisation des données IT

Profil candidat:

Must-have7+ ans d?expérience en support IT et gestion de workstations

Expertise sur : JAMF (macOS), Intune (Windows), GLPI, Google Workspace, Jira Service Management

Solide capacité à gérer plusieurs projets en parallèle

Mindset doer / hands-on, avec une vraie implication technique

Leadership opérationnel et capacité à fédérer une équipe

Nice-to-haveExpérience de l?IA appliquée au support IT (automation, chatbots, etc.)

Connaissance d?outils d?automatisation (Zapier, Make)

Participation à des migrations d?outils collaboratifs et de meeting rooms

Compétences en scripting (Bash, PowerShell, Python)

Ce qui vous caractériseOrienté(e) résultats et pilotage par les KPIs

Approche data-driven dans la prise de décision

Proactif(ve) et force de proposition

Excellent(e) communicant(e), capable de vulgariser le technique

À l?aise dans des environnements dynamiques avec des délais serrés

Passionné(e) par la tech, l?IA et l?automatisation

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