Service Project Manager
il y a 1 semaine
We are looking for an experienced and dynamic DaaS Manager to lead and deliver a full-scale Device as-a-Service (DaaS) implementation project. The ideal candidate will have hands-on experience in managing large-scale IT hardware lifecycle management, DaaS procurement, and end-user computing solutions, along with strong client-facing and stakeholder management skills. This is a key role that demands technical proficiency, business acumen, and excellent communication capabilities.
Description Key Responsibilities DaaS Project Leadership
• Lead the end-to-end execution of the DaaS program, including scoping, planning, implementation, and transition to operations.
• Own the full lifecycle of end-user devices — from procurement to deployment, management, and retirement.
Procurement & Vendor Management
• Manage and streamline DaaS procurement processes with OEMs (Dell, HP, Lenovo, etc.).
• Drive commercial negotiations, contract finalization, and vendor performance tracking.
• Build and maintain vendor catalogues aligned to organization/device standards.
Client Engagement
Act as the single point of contact for the client throughout the DaaS project lifecycle.
• Present project updates, timelines, and risk mitigation plans to client stakeholders.
• Ensure service delivery aligns with agreed SLAs, KPIs, and client expectations.
• Responsible for preparing Weekly/Monthly/Quarterly review dashboards
Technical Oversight
• Coordinate with internal IT teams for imaging, provisioning, MDM/UEM (e.g., Intune, Tanium, JAMF) integration.
• Ensure zero-touch deployment and seamless end-user onboarding.
• Collaborate with cybersecurity teams to ensure endpoint security compliance.
Budget & Cost Optimization
• Track and manage project budget, forecast hardware requirements, and report ROI.
• Identify cost-saving opportunities through optimized procurement and asset lifecycle management.
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