IT Field Support Analyst

il y a 4 jours

MontpontenBresse, Bourgogne-Franche-Comté, France TEK INFOTREE SDN BHD Temps plein

IT Field Support Analyst

Salary budget: Up to EUR150/day / approximate EUR3600 per month

Location: France

Work Mode : Remote (But Travel required to Montpont/ Morains)

Total Open roles: 1

Note: The role requires flexibility to travel 2–3 days per week (approximately 50–60%) across France, primarily to support users at Montpont and Moirans based on business needs. All travel-related expenses — including transportation, fuel, accommodation, and meals — will be fully reimbursed by the Company.

Employment type: 18 months contract renewable

Purpose of Role

To ensure we provide a consistent high level of service to the business. Be pro-active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re-occurring issues. The role should be at a minimum 75% travel visiting Berry sites and 25% doing admin on tickets and / or hardware replacement / repairs.

Duties and Responsibilities

  1. Work towards key business KPI's set by I.T Management

  2. Provide remote and onsite hardware and software support

  3. Record all activity in Berry's ITSM tool

  4. Provide and update feedback to users as their calls are progressed

  5. Work as part of a geographically distributed team

  6. Liaise with 3rd parties and wider I.T team where necessary

  7. Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.

  8. Ensure correct documentation and procedures are followed or produced if needed

  9. Ensure all systems have a backup and are monitored for any failures

  10. Undertake training and research to maintain knowledge of current technology and systems

  11. Understand business operations and the key role IT plays within its operations

Person Specification

  1. Able to prioritise under pressure and work to deadlines

  2. Excellent decision making, judgement, planning and organisation skills

  3. Flexible, calm and approachable, 'can do' attitude

  4. Solid customer relations skills to understand customers concerns and requirements

  5. Able to lead projects and / or work as part of a project team

  6. Ability to work well within team, supporting other team members

  7. Willingness to gain relevant qualifications and accreditations

  8. Pro-active approach to work

  9. Good verbal and written communications skills

  10. Willing and able to travel not only to the expected time for the role but also in emergency scenarios

  11. Full Driving License

Job Type: Full-time

Pay: 2,000.00€ - 3,600.00€ per month

Application Question(s):

  • What is your expected gross salary per day or per month in EUR currency?
  • What is your current gross salary per day or per month in EUR currency?
  • Are you OK to travel 2–3 days a week (around 50–60%) across France at Montpont, Morains for end user support whenever required? All travel and related expenses will be reimbursed by the company.
  • Do you require Company to provide you a work pass to work in France?
  • What is your French language proficiency level in both speaking and writing?

Please rate each on a scale of 1 (lowest) to 10 (highest).

Education:

  • Bachelor's (Preferred)

Experience:

  • printer setup/ connection: 1 year (Preferred)
  • troubleshooting PCs: 1 year (Preferred)
  • resolve networking issue: 1 year (Preferred)
  • ITSM tools: 1 year (Preferred)
  • onsite technical support to end users in person: 2 years (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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