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Manager of Site Reliability Engineering for EMEA
il y a 3 semaines
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview Broadridge Trading & Connectivity Solutions (BTCS) is seeking a highly skilled Manager, Site Reliability Engineering to lead and develop our regional SRE organization across three countries (Philippines, Romania, and France). This role is pivotal in ensuring the reliability, performance, and scalability of our production systems while driving operational excellence and aligning technical operations with business objectives. You will manage a team of SRE professionals, guide them through complex operational challenges, and partner with engineering, product, and infrastructure teams to deliver resilient, automated, and customer-focused services. This role requires both strong technical leadership and the ability to manage people, priorities, and outcomes in a dynamic environment. Key Responsibilities Team & People Leadership Lead, mentor, and develop a distributed team of SRE engineers. Conduct performance evaluations, training plans, coaching sessions, and career development activities. Foster a culture of collaboration, ownership, continuous improvement, and operational discipline. Adapt team priorities and resourcing to meet operational and business needs. Operational Excellence Define and implement best practices in Site Reliability Engineering focused on availability, resilience, and scalability. Oversee incident response processes, ensuring timely communication, strong coordination, and effective remediation. Drive post-incident reviews and ensure preventive measures and long-term fixes are implemented. Technical Strategy & Continuous Improvement Partner with engineering, product, and infrastructure leaders to shape and execute the technical roadmap. Ensure systems architecture, automation, and observability solutions support business growth and operational stability. Identify opportunities to improve system reliability through automation, modernization, and tooling. Automation, Tooling & Monitoring Promote and implement automation across operations, deployments, monitoring, and recovery. Define performance monitoring strategies and ensure visibility into system health and SLAs. Lead adoption of tools that enhance troubleshooting, observability, and diagnostic capabilities. Vendor, Stakeholder & Cross-Functional Collaboration Manage relationships with external service providers and ensure compliance with SLAs. Provide technical guidance to internal teams and stakeholders across the organization. Communicate risks, trends, and operational insights to leadership and business stakeholders. Your Profile Experience & Technical Background Minimum 4 years of experience managing technical teams in a production environment. 10+ years of experience working with production systems, infrastructure, or software services. Strong experience in FinTech or financial services is required. Solid understanding of: Linux systems Monitoring tools (e.g., Nagios) Deployment & automation tooling Containers and orchestration Networking fundamentals FIX protocol Leadership & Soft Skills Proven ability to lead, motivate, and develop distributed teams. Strong decision-making and problem-solving skills, especially under pressure. Excellent communication skills and the ability to influence across teams. Ability to work autonomously within a managed services model. Additional Requirements Fluent in English (spoken and written). Ability to work across time zones and collaborate in a global environment. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
