CS Strategic Projects Manager

About AgicapCreated in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventureHome pageCustomer StoriesOur ValuesReporting directly to the Deputy Global COO, you will play a key role in Agicap's journey to exceed €100M in ARR over the coming years.Main missionAs a CS Strategic Projects Manager, you will be responsible for the project management of the most impactful projects for Agicap's Customer Success department. You will play a key role in Agicap's hypergrowth by working closely with Agicap's management team.You will lead transverse projects and support the Head Ofs across all CS functions : Care, Account Management, Techs and Implementation. You will have to be their trusted business partners by understanding their main pains, identifying critical paths to fix them and operationally deliver both the action plans and the change management. You will work on a multi-country scope (France, DACH, Italy, UK, Spain).Key responsibilitiesThe CS Strategic Projects team is currently being built, you will have the opportunity to be one of the first contributors.Here is a short and non exhaustive list of tasks you might do:Contribute to CS organizational changesDefine the overall onboarding strategy to activate our 8000 customers Work on efficiency program to unlock added value for our clients Adapt compensation plans to align with Agicap's growth strategyCreate, formalize and improve internal processes in collaboration with operational teamsSupport Head Ofs and Team Leads with change managementDeliver operational solutions and changesQualifications:+3 years of experience, ideally in a consulting firm or in a similar role in a SaaS scale-upMaster's degree in a top business or engineering school A Doer mindset and an appetite for diving into operational problemsA success-driven personality focused on making an impact daily and actively contributing to an entrepreneurial adventureA good understanding of the B2B SaaS ecosystem, ideally some knowledge in the Treasury Management System (TMS) worldExcellent oral and written communication skillsThe ability to adapt to a fast-scaling environmentThe ability to work with diverse teams and to drive, coach, and improve the performance of their teamNative language: GermanFluent English requiredGeography & benefits:Ideally located in Berlin, one of the following Agicap offices could work as well : LyonMostly on-site presence, some weekly remote daysCompetitive salary and benefits packageOpportunity to work in a fast-paced and innovative environmentCareer growth and development opportunities.AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversityWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.