Senior AI Product Manager

About MiraklMirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy's, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.Headquartered in Paris with another office in Bordeaux and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.With more than 350 people, Mirakl Labs teams are mainly based in France. They work together on a daily basis to develop our roadmap for our 5 SaaS solutions.They also address the issues faced by our customers and users, responding to various challenges related to new features, scalability, security, and usability. Senior AI Product Manager – Nexus Shopping AgentAt Mirakl, we are building the future of commerce through an Agentic Commerce OS, where intelligent agents can search, reason, negotiate, and execute buying tasks across global e-commerce environments. The Nexus Shopping Agent is our Shopper-facing agent, helping shoppers find the right products, compare options, and complete complex purchases through natural language, voice or images.We're hiring a Senior AI Product Manager to lead the strategy and execution of the Nexus Shopping Agent across shopping, ads, and after-sales flows. You will work at the intersection of LLMs, retrieval systems, product data, multimodal AI, and e-commerce UX, ensuring the agent delivers accurate, trustworthy, high-impact shopper experiences across the full lifecycle. This is a hands-on role within the Nexus Product Team, focused on shaping the agent's intelligence, behaviors, integrations, and front-/back-end capabilities.What you will doDesign end-to-end agent experiences across shopping, ads & after-salesUnderstand B2C/B2B user needs across search, discovery, comparison, sponsored content, and post-purchase supportDefine agent reasoning, conversational flows, and multimodal interactions for the full buyer journeyOwn the roadmap & deliver AI-powered product featuresLead the roadmap for the Nexus Shopping Agent across shopping, ads, and after-salesWrite clear specs (prompts, retrieval logic, APIs, UI flows) and drive execution with engineering, AI research & data scienceShape and improve the agentic architectureDefine how the agent uses LLMs, structured product data, sponsored listings, and e-commerce rulesContribute to retrieval/ranking pipelines and integrate core workflows (carting, eligibility, returns, order queries)Build dashboards, monitoring & feedback systemsDeliver customer-facing dashboards and configuration UI to visualize, tune, and monitor agent behaviorImplement evaluation frameworks, quality monitoring, and feedback loopsDrive adoption & cross-functional collaborationPartner with PMM, CS & SE to create demos, training, and onboarding for customers adopting agentic experiencesCollaborate across Nexus, Search, Catalog Transformer, Connect, Ads & After-Sales teamsSupport early customers and promote the Nexus Shopping Agent internally and externallyWho you are5+ years of Product Management experience in AI productsStrong understanding of LLMs, RAG, prompting, structured reasoning, and retrieval systemsExperience with AI/ML teams on model evaluation, tuning, and reliability monitoringStrong familiarity with e-commerce, shopping flows, ads systems, or after-sales workflowsComfortable writing specs for AI logic, conversational flows, ranking rules, APIs, data pipelines, and front-end configuration toolsAnalytical, experimentation-driven mindsetFluent in English and FrenchLocation: Paris, Bordeaux, or Remote (France)Interview ProcessA 40-minute call with one of our Tech Recruiters to discuss your background, expectations, and what Mirakl can offerA 30-minute interview with Anne-Claire, our Chief Data & AI Officer, to dive into your vision and alignment with our AI strategyA one-hour technical interview with our Data Science Manager to assess your expertise and how your skills can accelerate our AI initiativesTwo 45-minute interviews with our Engineering Manager and Product Lead to evaluate collaboration style, mindset, and culture fit Featured Videos & Conferences (Gen)AI at the Heart of Mirakl's Product Anne-Claire Baschet, Chief Data & AI Officer at Mirakl, discusses the journey from design to deployment of the Catalog Transformer, highlighting the integration of GenAI into Mirakl's core products. Watch here: YouTube Building and Scaling an AI Product in a SaaS Solution Fanny Guélin and Arthur Delaitre from Mirakl present at Apidays Paris 2024, discussing the development and scaling of AI products within a SaaS framework, with a focus on the Catalog Transformer. Presentation deck here We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you're not an exact match.We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.