Critical Support Operations Engineer
il y a 2 jours
Au sein de votre équipe #OneTeamEn tant que Critical Support Operations Engineer, vous êtes le référent technique et le premier point de contact pour les clients grands comptes.Vous vous assurez que les environnements cloud de nos clients sont stables, sécurisés et performants.Vous assurez l'excellence opérationnelle, anticipez les risques et maintenez la fiabilité du service.Vos principales responsabilitésGestion des incidentsPiloter et analyser les données et les dashboards pour assurer une observabilité et une stabilité optimales.Coordonner la résolution des incidents majeurs et fournir des RCAs clairs.Traiter et résoudre les tickets avec précision et rapidité.Collaborer avec les équipes R&D et Produit pour éliminer les problèmes récurrents.Automatiser les vérifications, partager les bonnes pratiques et contribuer à l'amélioration des processusChange managementGarantir la continuité du service avant, pendant et après les périodes de change.Gérer les calendriers de change chez les clients et évaluer les risques techniques.Superviser les opérations critiques (mises à jour, migrations, redémarrages).Relation clientEtre le contact technique unique des clients.Réaliser des revues opérationnelles, identifier les risques et recommander des améliorations.Apporter des idées d'amélioration pour optimiser la fiabilité, les performances et le coût.Amélioration continueCommuniquer de manière claire et fluide durant la gestion des incidents.Mettre à jour les enregistrements dans les outils de ticketing.Former les nouveaux arrivants et mettre à jour la documentation.Sécurité et disponibilitéAppliquer les normes de sécurité OVHcloud et la conformité (ISO 27001, RGPD).Participer aux revues de sécurité et aux initiatives d'amélioration continue.Réaliser des astreintes (soirées/week-ends) pour assurer la continuité du service.Votre futur impactDans 6 moisVous serez autonome sur les actions d'observabilité et d'automatisation.Vous piloterez le gestion des incidents majeurs et produirez des RCAs.Et dans 1 anVous serez reconnu comme le point de contact de plusieurs clients grands comptesVous contribuerez activement à l'amélioration des processus et au mentorat de l'équipe.Compétences requises :Vous avez a minima 5 ans d'expérience dans le support technique, l'administration système ou les opérations cloud.Vous êtes un expert Linux (Debian, CentOS, Ubuntu) et avez une bonne maîtrise de la partie réseau (TCP/IP, routage, DNS, pare-feu, équilibrage de charge).Vous possédez une solide expertise en virtualisation et conteneurisation (OpenStack, VMware, Kubernetes, Docker).Vous maîtrisez les outils de surveillance (Grafana, Prometheus, ELK, Zabbix).Vous avez des compétences en script (Bash, Python, PowerShell) et savez utiliser un assistant de codage IA.Vous êtes un bon communiquant et vous vous exprimez avec aisance en anglais et en français.
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Operations Safety Engineer
il y a 2 semaines
Toulouse, France European Satellite Services Provider Temps pleinCreated in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...
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Space Systems Engineer
il y a 5 jours
Toulouse, France Astroscale Temps pleinAstroscale France are looking for a systems engineer to support the growth of our Toulouse office, and to help in the design and development of our new missions and projects. As a Systems Engineer you are central to the design of our missions. You will work as the mission architect, facilitating trade-offs across system design, requiring collaboration with...
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Operations Safety Engineer
il y a 2 semaines
Toulouse, France ESSP Temps pleinCreated in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...
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Operations & Evolutions Engineer - F/m
il y a 2 semaines
Toulouse, France European Satellite Services Provider Temps pleinCreated in 2009, **ESSP**is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European...
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Operations & Evolutions Engineer (M/F)
il y a 2 semaines
Toulouse, France ESSP Temps pleinCreated in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...
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RAMS Support Engineer
il y a 6 jours
Toulouse, Occitanie, France Serco Temps pleinIntroduction:For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void, and turn data into discoveries that reshape our world.With thousands of specialists contributing across the entire space lifecycle from satellite...
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Satellite Operations Software Engineer
il y a 2 semaines
Toulouse, Occitanie, France Loft Orbital Temps pleinWanna join the adventure?As aSatellite Operations Software Engineer, you will be a key contributor to the development, automation, and operation of Orbitworks' satellite programs.This is a hand on satellite operations role combined with software development and systems engineering to ensure mission success from design to orbit.You will work across the full...
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Mission Operations Engineer
il y a 2 semaines
Toulouse, France UNIVITY Temps pleinUNIVITY is looking for a Mission Operations Engineer to join the team in the Toulouse office and reports to the Senior Ground Segment Engineer. As Mission Operations Engineer, you will be responsible for a cutting‑edge telecommunications mission leveraging 5G Non‑Terrestrial Networks (NTN) via satellite constellation. You will play a key role in...
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Mission Operations Engineer
il y a 1 semaine
Toulouse, France Univity Temps pleinJob description UNIVITY is looking for a Mission Operations Engineer to join the team in Toulouse office and reports to the Senior Ground Segment Engineer. As Mission Operations Engineer, you will be responsible for a cutting‑edge telecommunications mission leveraging 5G Non‑Terrestrial Networks (NTN) via satellite constellation. Your key...
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Mission Operations Engineer
il y a 2 jours
Toulouse, France World Aquatics Temps pleinUNIVITY is looking for a Mission Operations Engineer to join the team Toulouse office and reports to the Senior Ground Segment Engineer. As Mission Operations Engineer, you will be responsible for a cutting‑edge telecommunications mission leveraging 5G Non‑Terrestrial Networks (NTN) via satellite constellation. You will play a key role in planning,...
