Last Mile Operations Manager

Role SummaryThe Operations Manager is responsible for managing and optimizing the daily activities of delivery operations within their territory, ensuring a seamless customer experience, efficient workflows, and high service quality.Reporting to the Regional Manager, the role is operationally focused, with an emphasis on short-term tactical execution, problem-solving, and team coordination.Key Responsibilities1. Customer Experience (Daily Operations Focus):The core objective of this role is to ensure every delivery meets or exceeds customer expectations. The Operations Manager oversees the execution of delivery schedules, proactively resolves operational issues, and ensures all processes align with CAINIAO's customer-first standards. This includes monitoring performance, addressing service failures, and ensuring delivery timelines are consistently achieved.2. Operational Leadership and Team Coordination:The Operations Manager leads the day-to-day activities of the local delivery team, including drivers, delivery coordinators, and station personnel. The focus is on maintaining motivation, resolving immediate challenges, and ensuring tasks are completed effectively. By fostering a collaborative environment, the Operations Manager ensures that the team operates cohesively and efficiently.3. Team Management● contribute to team development, coaching team members, and ensuring the team's ongoing alignment with company objectives.● Ability to evaluate team's performance using KPIs, provide feedback, and promote growth by delegating responsibilities and offering development opportunities.● Team Player with a Growth Mindset: Values collaboration and is committed to personal and professional growth. Able to adapt to and embrace new methodologies, technologies, and processes that benefit the team.4. Tactical Execution and Short-Term Planning:This role requires the ability to translate strategic objectives into actionable plans for daily and weekly operations. The Operations Manager ensures efficient allocation of resources, oversees daily route optimization, and adjusts operations dynamically to meet shifting demands or unexpected challenges.5. DSP Partnership Management:The Operations Manager supports the development and maintenance of strong partnerships with Delivery Service Providers (DSPs) by ensuring smooth collaboration and alignment on operational targets. This includes managing daily interactions, monitoring DSP performance, and ensuring adherence to CAINIAO's quality standards.6. Process Optimization and Problem-Solving:The Operations Manager identifies operational bottlenecks and implements immediate solutions to improve efficiency and reduce costs.Key Qualifications● Education:Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is a plus).● Experience:At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.Proven success in managing daily operational workflows and leading diverse teams.● Skills:Strong leadership and people management skills with a hands-on approach.Excellent organizational and problem-solving abilities.Proficiency in delivery management systems and data analysis tools.Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-makingProactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals.Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performanceSuperior communication skills, with fluency in French and English (mandatory).● Other Requirements:Availability to work flexible hours, including weekends or holidays, based on operational needs.Familiarity with regional logistics networks and regulatory requirements.