Director of Customer Success

Why This Role is ExcitingAt Behaviorally, we're reshaping the way the world's top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise and a digital-first approach, we guide clients across retail and CPG landscapes through complex shopper journeys—both online and offline.We help leading FMCG/CPG companies to boost sales with effective packaging and shopper strategies. Our PackPower ScoreTM is the industry standard metric for packaging design, linking directly to sales to predict pack performance.We're seeking a Director of Customer Success in Paris, France to lead strategic client relationships, ensure commercial growth, and elevate the impact of our behavioral insights. You'll be at the helm of some of our most significant accounts, developing solutions that shape shopper behavior and drive brand growth. This is more than an account role—it's an opportunity to influence how Fortune 500 companies think about consumer behavior, lead high-performing teams, and leave a measurable mark on a fast-growing, forward-thinking business. Desired Skills and Experience5+ years of experience in market research, customer success, or a related client-facing roleProven ability to manage complex client relationships with measurable revenue impactSolid grasp of research methodologies—quantitative, qualitative, and emerging AI-based approachesTeam player with experience leading and building collaboration to deliver client projectsExcellent communication skills—capable of articulating insights clearly and persuasively to both internal teams and clientsA commercial mindset, strategic thinker, and detail-oriented executorNaturally curious, self-motivated, and confident navigating ambiguity in a fast-paced environmentWhat You Will Do as a Key Member of Our TeamLead High-Impact Client Relationships – Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growth.Accelerate Client Growth – Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500K.Broaden Client Engagement – Begin introducing clients to the full range of Behaviorally's product offerings, including quantitative, qualitative, and AI-enabled solutions.Deliver Consistent Excellence – Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics.Plan with Precision – Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation.Strengthen Client Partnerships – Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights.Elevate Team Output – Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach.Execute Strategic Goals – Drive progress against Behaviorally's corporate KPIs and play an active role in key company initiatives.This role offers:Future-Ready Focus: Build expertise in emerging tools and technologies—like AI-enabled research platforms and automation—to help shape how insights teams evolve in a data-rich, tech-enabled future.Human-centered: We put people—shoppers, clients, colleagues—at the core of every decisionTransparent and grounded: We share goals, results, and accountability—top to bottom. Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual bonus incentives, and unlimited paid time off.Recognition & Culture: From employee recognition programs to company-sponsored events, your contributions will always be seen and celebrated.List of Benefits:Health InsuranceSupplementary Retirement (Pension)25 Days of Holidays (including PTO)